**Quick Service Restaurant Lead**

**Department:** QSR General **Store Location:** Boston

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Founded in Italy in 2007, Eataly is the worlds largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.

JOB OVERVIEW

Eatalys bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

* Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eatalys operations are running smoothly and high hospitality standards are met

* Trains, motivates, mentors and organizes team members

* Purchases supplies, beverages and equipment per the direction of the QSR General Manager

* Monitors inventory, checks orders and distributes supplies as needed throughout the department

* Manages transactions and ensures accurate accounting

* Records shift notes and assists with administrative duties such as scheduling when needed

* Ensures department complies with all quality, health, safety and sanitation standards

* Documents, investigates and resolves guest incidents

* Performs other duties as required or assigned

QUALIFICATIONS

* High school graduate or equivalent; post-secondary degree preferred

* 2 years of lead or supervisory experience in food service

* Math skills and ability to handle money accurately

* Strong knowledge of steps of service

* Excellent communication and problem-solving skills

* Knowledge of coffee and coffee production

* Knowledge of Italian cuisine and beverage preferred

JOB REQUIREMENTS

* Availability to work onsite with a flexible schedule often including evenings, weekends and holidays

* Ability to lift up to 50 pounds

* Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

* Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

BENEFITS AND PERKS

* Medical, Dental, Vision Insurance and Paid Parental Leave

* Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits

* Free staff lunch daily and discounts at Eataly