2 Customer Service Representative-Appliance Repair (Remote) Jobs in SD, SD

SORT BY

SET JOB ALERT

OFF

Details...

Customer Service Representative-Appliance Repair (Remote)

GE Appliances

SD, SD | Full Time

$33k-42k (estimate)

2 Months Ago

Agriculture Customer Service Representative, (Huron, SD)

Wilbur Ellis Nutrition

SD, SD | Full Time

$75k-98k (estimate)

2 Months Ago

Customer Service Representative-Appliance Repair (Remote)

$33k-42k (estimate)

Full Time 2 Months Ago

Save

GE Appliances is Hiring a Remote Customer Service Representative-Appliance Repair (Remote)

Assist consumers and customers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls.
Utilize Case-Based-Reasoning (CBR) to save the service call.
Reschedule service calls for customers by communicating with dispatchers for special requests and customer concerns about parts.
Message dispatch for follow-up on appointment times and other troubleshooting.
Achieve and maintain specific Save-The-Call & productivity goals.
Provide consumer education to save in-warranty and service contract calls.
Negotiate and implement concessions that are in the best interest of the customer and consumer.
Utilize selling techniques and CBR to retain and increase the out-of-warranty business.
Adhere to safety policies and procedures to ensure a safe work environment for all.
Other duties as assigned by leadership.
High School Diploma or GED preferred
Two years sales or service experience desired
Passion for customer service and problem solving
Exceptional organizational skills;
Effectively ability to utilize time management, multi-tasking, and critical thinking
Ability to prioritize and plan to rapid satisfactory resolutions.
Ability to adapt to change
Flexibility to take direction from management yet work independently to achieve goals.
Excellent written communication skills,
Good typing ability, and computer skills - comfort navigating multiple online applications.
Good listening and questioning skills, with ability to resolve conflict
Excellent sense of ownership with proven follow-through skills.
Exceptional negotiation & conflict resolution skills
Able to diffuse difficult situations or irate customers resulting in satisfactory resolution.
Proven attendance record showing dependability / accountability to work as scheduled
Proven ability to accept constructive feedback and apply coaching
Desire to work in a team environment to work towards common goals
Ability to remain calm and patient while handling challenging customer concerns