This is an unpaid fellowship through the Department of Defense (DoD) SkillBridge Program. The fellow selected for this role will not receive compensation or benefits from GDIT and will not be an employee, agent or contractor of GDIT but rather will remain an employee of the DoD and will receive compensation and benefits through the DoD. Type of Requisition: Pipeline Clearance Level Must Currently Posses: None Clearance Level Must Be Able To Obtain: None Suitability: No Suitability Required Public Trust/Other Required: Job Family: SCA Job Qualifications: Skills: Call Center, Communication, Customer Service Certifications: Experience: 0 years of related experience US Citizenship Required: Yes Job Description: Customer Service Representative II Do you enjoy providing excellent customer service? Is helping callers resolve their questions regarding insurance claims and how their Medicare benefits coordinate with other insurance coverage something you can do? If so, then GDIT is looking for candidates like you! As a Customer Service Representative, you will respond to questions from customers regarding Coordination of Benefits, Medicare Secondary Payer claims, and billing questions within a fast-paced call center environment. October 16th is the next start date! This role is located onsite in Las Cruces, MS. Operational hours of the call center are 6:50am - 7:15pm Monday through Friday. If COVID-19 regulations remain the same, you will have a choice to remain onsite or work remotely until COVID-19 subsides once training is complete. WHAT YOU’LL NEED TO SUCCEED: ● Education: High School Diploma/GED ● Required Experience: Six months customer service/telemarketing/secretarial experience required. Must be able to type 20 WPM, 30 WPM preferred. Two years of progressively responsible work experience in customer service, medical claims, call center, or a secretarial position is preferred. Ability to prioritize and complete tasks to meet contract standards is required. Must have demonstrated ability to speak and write fluently in English. Spanish fluency is a plus. Demonstrated ability to communicate in English effectively, both verbally and in writing, is required. ●US Citizenship Required DoD SkillBridge Eligibility: Has served at least 180 days on active duty Can participate within the last 6 months of separation or retirement Will receive an honorable discharge Has taken any service TAP/TGPS Has attended or participated in an ethics brief within the last 12 months Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoD SkillBridge Program prior to start of the fellowship. Scheduled Weekly Hours: 40 Travel Required: None Telecommuting Options: Hybrid Work Location: USA NM Las Cruces Additional Work Locations: We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. We’re a proud SkillBridge partner and offer invaluable opportunities for service members to gain experience through specific industry training, apprenticeships, and internships during the last 180 days of service. SkillBridge is a way to make the transition from the end of service to beginning of a civilian career. At GDIT, we’re committed to hiring, supporting, and training veterans, military spouses, wounded warriors, and their caregivers. Here, you’ll continue to make a difference each day you come to work.