GCyber is hiring a Deskside Support Specialist to support the Office of the Military Commissions (OMC). Although this position is located in the NCR, there will be occasional travel to Guantanamo Bay, Cuba. 

As the Deskside Support Specialist, you will: 

• Provide IT Help Desk support to include providing accurate and timely customer feedback, monitor/update the status of assigned tickets, and ensuring warm hand-off and/or ticket escalation
• Document incidents with detailed break-fix steps and resolution in Remedy ticket tracking system.
• Perform installs, upgrades, and configure customer-specific hardware and software.
• Perform advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
• Troubleshoot and support Windows operating systems, advanced MS Office product issues, and other IT issues.
• Configure and maintain wireless mobile devices, including but not limited to Blackberries, iPhones and/or iPads.

Minimum Qualifications and Experience:

• Active DoD Top Secret/SCI clearance
• DoD 8570 IAT II certification (e.g., Security , CND, CCNA-Security, CySA , GICSP, GSEC, SSCP)
• BA/BS in related field or equivalent experience.
• 4 years of professional experience
• Prior IT experience for the DoD required
• Must have a valid US Passport and be willing to periodically travel to Naval Station Guantanamo Bay. 

GCyber is an Equal Opportunity Employer. This means you don’t have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability. 

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