Tentmaker Holding, Inc. aka “Gatsby Glass of West Saint Louis” is seeking a hard charging office manager to help keep our operations moving smoothly. We are passionate about property owners, home owners and landlords, and seek to be a trusted partner as they transform their bathrooms into beautiful spaces with our glass. As our office manager you help keep the team on track and our office in shape. With those responsibilities come

• Anticipated first year total compensation: $35,000-55,000
• Quarterly bonuses based on company profitability
• Expected start date: May 2024
• Location: St. Louis

Benefits/Perks

• Paid vacation
• Paid holidays
• Paid sick time
• Health benefits, 401k, profit sharing eligible after 1 year of service
• Quarterly team building outings

Core Values:

• People First: We strive to see and serve the Imago Dei in our customers, our coworkers, and ourselves. We can replace glass, we cannot replace people.
• Radical Honesty: Glass is transparent, so are we.
• Growth Mindset: As we grow as people, we grow the company. As the company grows, it provides opportunities to grow people.
• Make it Right: First we solve the problem, then we assess how to prevent it in the future.
• One Team: We succeed or fail together.

Job Description:

​As an office manager you are responsible for keeping all the balls in the air! You manage the sales and installation schedule, ensure estimates are delivered in a timely manner, order and account for material, track our prospecting score card, and keep the office fridge stocked.

You are not satisfied with that! You are constantly looking for ways to keep the team focused on their primary responsibilities, and as your skill set grows so will your compensation.

Responsibilities:

• Provides reliable, high quality customer support.
• Answers phones and email.
• Tracks projects through the full sales and delivery life cycle.
• Maintains the office.
• Organizes and utilizes technical resources, information, material, and support to ensure efficient execution of assigned tasks.
• Monitors and ensures the progress and completion of assigned tasks.
• Completes and submits all required task-related activities, productivity, and other documentation in a timely manner.
• Must have a strong work ethic.
• Must be detail oriented.
• Must complete other projects, as assigned.
• Meet work standards by following production, productivity, quality, and customer service standards.
• Monitor and review all work orders to ensure customer expectations are met.
• Maintain constant communication between all departments on current work orders.
• Ensure customer needs are met in a timely manner.
• Manage and maintain daily reporting.
• Answering new and existing customers' phone calls while following sales processes.

Required Qualifications:

• Minimum of High School Diploma or GED.
• Must have one or more years of experience.
• Must have a working knowledge of CRM programs.
• Must have a valid driver’s license.
• Very detail oriented, organized, and can keep efficient notes and records
• Excellent written and verbal communication skills including and understanding of basic grammar and writing.
• High energy, positive attitude, and forward thinking.
• Strong team player and the ability to excel in a fast-paced environment.
• Meet or exceed sales goals.

Preferred Qualifications:

• Requires 100 % proficiency in product offerings.
• Must be able to demonstrate willingness to be flexible and adapt to change.
• Ability to follow policy and procedures.
• Must be able to resolve problems, handle conflict and make effective decisions under pressure.
• Strong working knowledge of common computer software including but not limited to: MS Outlook, word, excel, CRM

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to:
• Sit for long periods of time
• Assist other team members as needed with installation activities
• Lift, move, and hold up to approximately 50 lbs.
• Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice. Must be able to drive a commercial motor vehicle (day) for extended time periods.

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Ability to Relocate:

• St. Louis, MO: Relocate before starting work (Required)

Work Location: In person