Receptionist/Title Assistant - Job description

As an receptionist/title assistant, you will work in a team environment to answer phones, order payoffs, order HOA dues, enter orders, type title commitments, as well as assisting assigned escrow officers with updates on their files.

Gateway title prides itself on catering to the needs to their clients and ensuring that the closing process is as convenient, transparent and friendly as possible. A successful candidate will have a proven track record of exceptional customer service and communication. This position requires an individual with excellent work ethic and a high standard of performance. Compensation is competitive and based on experience.

Job Responsibilities

• Provide a high level of individualized, comprehensive services to clients.
• Assist in curative solutions related to title issues, as well as communicating issues and resolutions to all affected parties.
• Interact with clients, realtors and mortgage loan officers to provide necessary information and updates on file progress.
• Ensure that payoffs, HOA dues, property taxes and all other necessary documentation are gathered and documented.
• Maintain accurate and timely reports and communicate proactively with clients and team to ensure timely delivery of services
• Maintain accurate records and documentation, including assisting escrow officer in creating and maintaining closing documents.
• Assist Escrow Officers in meeting monthly and quarterly production goals.

Job Requirements:

We are looking for self-starters with a proven, successful track record. Escrow assistants should be proactive problem solvers who can offer specialized advice to help meet client needs and resolve title and closing related issues.

• Preferred: 2 years of experience in the title industry.
• Excellent communication, presentation, time management and organization skills.
• Ability to listen to client needs and provide solutions to both complex and routine title issues.
• Ability to work efficiently and professionally within a team environment.
• Familiarity with industry technology solutions and tracking software.
• Authorization to work in the U.S. without restriction as to duration.
• Successful completion of background check and pre-employment assessments.

Company Overview
Gateway Title is a local Utah title insurance company that is dedicated to providing unparalleled customer service at a reasonable price. Our team is provided all of the tools and training necessary to provide a broad level of services in a professional and efficient manner. We are committed to providing our team members with a safe and secure environment with the ability to grow in their professional lives. We promote individual growth within a team environment. If you are enthusiastic about customer care and upward mobility, we are the team for you. Our employees are high achievers who share integrity, intellectual curiosity and the desire to work in an atmosphere that is collegial and transparent.

It is the policy of Gateway Title Insurance Agency LLC to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, age, gender, gender identity, sexual orientation, national origin citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status or any other characteristic protected by law. In addition, Gateway Title Insurance Agency LLC complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Job Is:

• Open to applicants who do not have a college diploma

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus opportunities

People with a criminal record are encouraged to apply

Work Location: In person