137 Member Service Representative Jobs in St. Louis, MO
Gateway Metro Federal Credit Union is Hiring a Member Service Representative Near St. Louis, MO
Description
A successful Member Service Representative, will build and maintain strong relationships with members and teammates, while completing routine teller transactions as well as receiving and processing memberships, checking/loan applications, and opening new services for members. They will also listen for the opportunity to suggest/sell new credit union services which will assist members in meeting their financial goals.
Requirements
Position Requirements
- Maintain member and credit union confidentiality at all times
- Well-developed interpersonal skills and the ability to effectively communicate, work and interact with others
- Development and maintenance of various reports used throughout the organization
- Working knowledge of all credit union products and services, including, but not limited to credit granting criteria, documentation required for each type of loan and the computation of interest rates
- Operate ITMs and cash recyclers
- Ability to ask for, begin, and see a loan through to its closing
- Opening, updating, and closing of all types of accounts
- Assist peers when needed
- The ability to evaluate problems and make independent decisions following established credit union policies and procedures
- Must be enthusiastic, self-motivated and member service oriented
- Understand and maintain vault policies and procedures
- Ability to handle a fast-paced environment and multi-task
- Ability to operate computer applications
- Answering phone calls and providing expertise when customers call in through our automated system
- Responsible for maintaining a clean and orderly branch
- Intermediate mathematical skills required (i.e. calculations, use of decimals to compute ratios and percentages, fractions, etc.)
Candidate Requirements
- High school diploma or equivalent
- Experience in a customer service position, preferably in a financial institution, which included duties such as operating and balancing a cash drawer and/or providing face-to-face customer assistance preferred, but not required
- Willing to work flexible hours, including Saturdays
- Must have reliable transportation
Job Summary
Full Time
Banking
$32k-39k (estimate)
12/22/2023
05/14/2024
gogmfcu.org
SAINT LOUIS, MO
50 - 100
1935
LARRY PIXLEY
$5M - $10M
Banking
Related Companies
About Gateway Metro Federal Credit Union
Gateway Metro Federal Credit Union (GMFCU) is one of few federal credit unions in the St. Louis area. We pride ourselves on offering a wide range of financial products and services to meet our members needs at any stage of life. GMFCU is part of the CO-OP network giving our members access to over 30,000 fee-less ATMs and 5,000 shared branches across the nation. Everyone with a GMFCU account is a member and therefore has an equal voice in matters pertaining to the credit union. Membership is open to people who live, work (or regularly conduct business in), worship or attend school in, and busin...esses and other legal entities located in the City of St. Louis, St. Louis, St. Charles and Jefferson Counties in Missouri, and Madison, Monroe and St. Clair Counties in Illinois. GMFCU also opens membership to family members (related by blood or marriage) of current members, regardless of where they live. This includes spouses, children, grandchildren, siblings, parents, grandparents, stepparents, stepchildren, stepsiblings and adoptive relationships. We take our relationship with members very seriously; we are here because of you and for you. Community is at the forefront for GMFCU. We are deeply rooted in the St. Louis area. We are fortunate to be able to partner with local businesses around the region for the common good of our 16,000+ members. To learn more about GMFCU, please visit GoGMFCU.org, call (314) 621-4575 or stop by a branch today!
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The job skills required for Member Service Representative include Customer Service, Products and Services, Confidentiality, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
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