3 Customer Service Representative Jobs in Iola, KS
Gates Corporation is Hiring a Customer Service Representative Near Iola, KS
WHAT TO EXPECT
As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. As a Customer Experience Associate at Gates, you will be responsible for delivering the best service experience possible to our clients in North America. This is an exciting opportunity to expand your skillset and increase knowledge around customer relationships, analyzing data and our products across hundreds of industries.
- This isn't your typical Customer Service team, you will be joining a truly innovative and customer focused department which sets us apart from our competitors.
- You will act as the primary point of contact for many of our Gates Key Clients and support inquiries regarding pricing, scheduling and shipping. You will also act as first point of escalation to resolve and provide cross functional guidance on complex customer issues.
- The team takes pride in maintaining positive relationships with all of our accounts through consistent follow-up and has fun doing it!
- Our clients are Distributors and/or Original Equipment Manufacturers. We will teach your all about our business to ensure you are successful. We succeed as a team.
Key responsibilities (to name a few): - Your objective will be independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.
- Some daily activity could include managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders, and Returns to achieve first call resolution goals.
- Initiate and expedite production for Gates products based on customer requirements.
- Provide Gates product information, competitive product interchange, and product substitutions to customers.
- Utilize Salesforce.com CRM or another tool to track customer cases
- Support CX team in meeting monthly metrics
- 3-5 years of relevant work experience, preferably with a focus on customer service in a fast-paced, dynamic environment
- Bachelor's Degree, preferred
- Strong written and verbal communication skills.
- Excellent listening skills
- Self-starter with attention to detail and drive to ensure customer success through relentless follow-up
- Experience building relationships with customers and collaborating with a team
- Interest in learning about our complex and unique customers in the Industrial and Automotive markets
- Requires decisiveness and willingness to take action based on individual customer issues
- Proficiency with Microsoft Word, Excel, and ability to work within database systems
- Disciplined and supportive of guidelines, polices, and metrics as established by the CX team
- Must be legally authorized to work in the United States on a permanent basis without sponsorship
- Full-Time
- Relocation is not provided
- Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
- Eligible for 3 weeks of paid vacation 11 holidays (9 scheduled & 2 floating) 8 sick days
- 401(k): 3% company contribution and additional 3% company match
- Tuition Reimbursement
- Learn more about the benefits we provide at www.gateshealth.com
WHY GATES?
WORK ENVIRONMENT
ARE YOU DRIVEN BY POSSIBILITY?
Job Summary
Full Time
Securities
$29k-37k (estimate)
03/22/2023
05/22/2024
gatesandcompany.com
WILMINGTON, DE
25 - 50
Private
DAVID GATES
$10M - $50M
Securities
Related Companies
About Gates Corporation
Gates and Company is a management consulting and investment banking firm.
The job skills required for Customer Service Representative include Customer Service, Scheduling, Attention to Detail, Listening, Verbal Communication, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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