Position Summary :

Do you thrive in a dynamic environment where there’s never a dull moment? If so, our Office Medical Assistant Float position just might have your name on it.

In this vital role, we need your help to support staff and patients in our Boulder, Lafayette and Longmont medical offices.

If you have a friendly, outgoing personality and want to jumpstart your healthcare career, we highly encourage you to apply.

Here’s what a typical day looks like :

Greeting patients, obtain information and documentation, room patients, take vital signs, and support our medical providers and nursing staff.

Enter information into patient records, call patient to share lab results, schedule follow up visits and procedures.

Essential Duties and Responsibilities :

• Acts as the patient’s advocate to ensure optimal patient satisfaction and quality care. Communicates in a non-judgmental and non-discriminatory manner that preserves patient rights and dignity.
• Rooms patients in a timely and accurate manner; and follows established processes and procedures.
• Interacts with and assists medical providers to complete each patient interaction. Any event that involves patient dissatisfaction is documented and referred to a lead person, supervisor, or manager.
• Contacts patients to provide the results of tests, or other appropriate information.
• Able to educate patients about GI specific conditions, tests and medications using language, terms, and methods that the patient can easily understand.

Ensures that patients receive appropriate written or verbal information. Asks questions and seeks clarification from medical providers and RNs when appropriate.

• Document all patient interactions in a timely and accurate manner using different computer systems. Verifies that all documentation is complete, concise, and accurately reflects patient care and task completion.
• Sends pre-certifications and schedules patients for appointments and / or procedures. Ensures the information is coordinated with all appropriate departments and outside organizations.
• Addresses tasks in a timely manner (within 7 days, as soon as possible for urgent tasks). Able to prioritize tasks appropriately.

Ensures all electronic charting is complete, accurate and professional.

• Participates in staff meetings. Assists in developing ways to meet department goals in a more effective and efficient manner and is an active part of the implementation of new processes and procedures.
• Research lab and imaging recall testing and executes appropriate orders for patients.
• Serves as a team player to ensure center optimization and efficiency.
• Performs other tasks, projects and assignments as requested by management.

Expectation of our Staff :

• Maintains up-to-date knowledge base within assigned areas of responsibility.
• Develops new methods and modifies existing processes to streamline tasks and improve efficiencies.
• Maintains confidentiality of all company and patient information in all situations and activities.
• Establishes and maintains professional and positive relationships with all patients, internal staff and external business partners.

Minimum Qualifications :

• Graduate of a certified Medical Assistant Program, Certified Nursing Assistant Program, Emergency Medical Technician Program, OR college graduate with science major.
• High School Diploma required.
• Experience in a medical office preferred.
• Excellent verbal and written communications skills.
• Ability to interact effectively and professionally with patients, medical providers, and other staff members. Supports teamwork mindset and contributes to achieving company goals.
• Intermediate computer skills, with experience in medical software. Intergy preferred.

Physical Demands and Work Environment :

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Must have the ability to walk short distances.

Substantial movements (motions) of the wrists, hands, and / or fingers. The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading.

Last updated : 2024-02-23