Position Summary :

Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers.

Responsible for providing a professional and welcoming first point of contact with all patients in person or on the phone while keeping charts and receptionist area clean and organized.

Essential Duties and Responsibilities :

• Greets patients courteously and professionally.
• Verifies demographic, insurance and referral information, scans insurance and ID cards, making corrections and updates as necessary.

Ensures that the patient completes, and signs all required paperwork.

• Collects co-pays and other payments from the patients. Keeps record of cash and check payments on the payment log. Processes credit card payments and sends the receipts to the billing department.
• Schedules follow up procedures, labs or tests as directed by the doctor or nurse after their appointment. Sends pre-certifications, contacts patients in a timely manner to let them know they can schedule ordered tests and faxes information appropriately to outside organizations.
• Collects mail for courier and distributes incoming mail.
• Places reminder calls to patients 3 days prior to their appointments. Assists in rescheduling patients as necessary.
• Participates in staff meetings. Assists in developing ways to meet department goals in a more effective and efficient manner and is an active part of the implementation of new processes and procedures.
• Performs additional office duties such as ordering office supplies, maintaining an organized work environment and lobby, and scheduling drug representative lunches.
• Performs other tasks or projects as requested by the management team.

Knowledge, Skills, and Abilities :

• Maintains up-to-date knowledge levels in his / her assigned areas of responsibility.
• Understands and complies with company policies as outlined in the Employee Handbook and Company Compliance Plan.
• Understands company operations beyond his / her own area of responsibility and uses this knowledge to assist and support other parts of the organization.

Is aware of his / her own strengths and weaknesses.

• Accepts feedback and takes action to enhance his / her strengths and improve areas that need attention.
• Accepts accountability for the achievement of his / her assigned departmental and individual goals and objectives.
• Develops new methods and / or modifies existing processes to streamline tasks and improve department efficiency.
• Can be depended upon to be at work according to his / her assigned schedule, and to use the time and attendance system according to established requirements.
• Establishes and maintains professional and positive relationships with all members of the company, outside organizations, clients, providers, patients and any other individual or organization necessary to effectively perform the duties and responsibilities of the position.
• Maintains absolute confidentiality of all company and patient information in all situations and activities.

Minimum Qualifications :

• HS diploma or GED
• Two to four years experience as office receptionist, preferably in medical environment
• Excellent written and oral communications skills, high level of professionalism
• Excellent ability to interact with peers, other staff members, doctors, patients, and those outside the organization maintaining professionalism in stressful situations
• Intermediate computer skills, including Outlook, Word, Excel and medical software, (Intergy preferred)

Physical Demands and Work Environment :

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Must have the ability to walk short distances.

Substantial movements (motions) of the wrists, hands, and / or fingers. The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data and figures;

transcribing; viewing a computer terminal; extensive reading.

Last updated : 2024-04-27