An employee in this class performs a variety of clerical duties, which may be of a specialized nature. Detailed instructions or general guides of some variety are available as a reference to the employee. Occasionally the employee may plan, develop, or revise procedures for non-complex work. An employee in this position receives limited supervision.

Duties and Responsibilities 

• Maintains files of general and confidential records, data files, documents, correspondence, forms, reports, and other materials; posts information to departmental records according to standard procedures.
• Assists Licensure Coordinator in the maintenance of licensed employee files, applications, and correspondence to North Carolina Department of Public Instruction (NCDPI) for licensing renewals of teachers, etc. 
• Assists with fielding questions and communicating with employees
• Assists with problem-solving and updating information in Oracle
• Transcribes information onto forms, and processes letters, memoranda, reports, tabulations, statements, various card records, and other materials from rough drafts or detailed instructions. 
• Completes forms, spreadsheets, or form letters with designated or routine information. 
• Operates copying machines, adding machines, personal computers, and other office equipment. 
• Receives standardized reports and compiles data into summary or consolidated form.
• Accesses information as needed from the Educational Directory & Demographic Information Exchange (EDDIE) system to assist with reporting of Continuing Education Units (CEUs).
• Performs a variety of minor administrative tasks in relieving a supervisor of office details. 
• Functions as Receptionist backup for the Division of Resource Management facility.
• Scans files to archived imaging from school sites and other licensure-related documents received.
• Performs related work as required. 
• Additional duties as assigned

Knowledge, Skills, and Abilities 

• General knowledge of the operations of the department. 
• General knowledge and ability to use correct grammar, spelling, and punctuation. 
• General knowledge of modern office practices. 
• General knowledge of common word processing, spreadsheet, and file maintenance programs. 
• General knowledge of the principles of organization and administration. 
• Ability to communicate effectively in person, by telephone, and in written correspondence.
• Ability to work independently with little direction.
• Ability to multitask.
• Ability to transcribe information and prepare standardized forms, letters, and reports from that information. 
• Ability to operate common office machines.
• Ability to sort and distribute documents. 
• Ability to maintain complete and accurate records and to develop standard reports from those records. 
• Ability to respond to questions based on considerable knowledge of the department. 
• Ability to understand and follow oral and written instructions. 
• Ability to type accurately at a moderate rate of speed. 
• Ability to establish and maintain effective working relationships with a wide variety of employees as necessitated by work assignments. 
• Ability to establish effective working relationships with supervisors, fellow employees, school personnel, and guests.
• Ability to be tactful and courteous.

• Minimum high school graduate or equivalent.
• Minimum of two years of post-secondary business/office education is preferred.
• Minimum of three years of office experience.
• Computer skills required (demonstration may be required if interviewed).

This Position Reports Directly to: Licensure Coordinator

Salary: Grade 67 (Entry Level)

Classification:Non-Exempt

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. 

If offered a position, the prospective employee must pass a required health exam, criminal records check, and drug test.