SUMMARY:

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Customer Service Operations Specialist’s duties and responsibilities include, but are not limited to, the following:

• Assisting Department Personnel with hard copy and electronic filing, maintaining office supply inventory, and ordering supplies.

• Assisting with preparing and maintaining documentation and spreadsheets for various department items, such as vehicle tracking, rent credits, and others as assigned.

• Monitor water penetration work orders for accuracy, quality, and completion for insurance claims.

• Back up for processing insurance claims.

• Back up/support Customer Services Associates (see CSA job description).

• Other duties as may be assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations will be available to persons with disabilities, upon request, to help them perform essential functions of the job.

EDUCATION/EXPERIENCE:

• High school diploma or the equivalent is required, college associates or bachelor’s degree desirable.

• Customer service experience is desirable but not required.

TECHNICAL SKILLS REQUIRED:

• To perform this job successfully, an individual should have working knowledge of word processing software and Microsoft Office Suite.

PHYSICAL DEMANDS:

• Must be able to lift, push, pull, and/or move up to 25 pounds. Regularly required to sit, walk, stand, stoop, bend, squat, open doors, and climb/ descend stairs.

• Operate standard office equipment (computers, phones, copier, fax machine or scanner) and do filing.

COMMUNICATIONS:

• Must be able to communicate effectively (orally and written) in a professional manner on a regular basis with management and co-workers within the company as well as residents and outside vendors. Works well as part of a team. Follows instructions and responds to management’s direction. Takes constructive criticism and uses it as a learning tool.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibility.

ATTENDANCE AND PUNCTUALITY:

• Is reliable and consistently at work and on time. Willing to travel, and work evenings, weekends, and holidays, as needed.

TRAVEL

• May be required to travel within the Southern California Region.

OTHER COMPETENCY REQUIREMENTS FOR EFFECTIVE PERFORMANCE

• Is energetic, positive, ethical, and enthusiastic with strong people skills. Effective communicator, trainer, and motivator. Inspires trust, respect, and loyal team relationships.

• Understands business objectives (focus on profitability, quality, professionalism, efficiency, and effective use of time), and is results driven. Develops practical strategies to achieve business objectives. Makes sound business decisions.

• Excels in a fast paced, dynamic environment; ability to adapt to changing priorities; remains organized and focused under pressure; able to meet deadlines.

• Calmly and effectively manages conflict, difficult and/or emotional situations, focusing on resolving issues and achieving an effective solution, rather than on blame.

• General understanding of company’s policies and laws applicable to the conduct of business; follows and enforces such policies and laws.

• Works independently with little or only general supervision.

• Is accountable for the responsibilities of the position; accepts constructive criticism in a positive manner.

• Treats others with respect; shows sensitivity to and respect for cultural differences; supports diverse workforce and helps to ensure a workplace and living community free from unlawful discrimination and harassment.

• Maintains confidentiality and discretion with regard to sensitive proprietary and confidential information of Company, Garden Communities, residents, and customers.

Pay range: $34-$44/hr.

GC Service Corp. is an equal opportunity employer, veterans and disabled.