Under general guidance and supervision, the Senior Guest Advisor provides best-in-class customer service, developing customer loyalty, driving for results, and achieving individual goals. As needed to achieve success, Senior Guest Advisor may be asked to assist in motivating sales teams, managing the day-to-day operations of the store, maintaining up to date promotional material and training new staff. This position may supervise others including Guest Advisors and Seasonal Associates. Senior Guest Advisors will always act in accordance with GameStop’s policies, practices, and core values. The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong interpersonal skills. 

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide best-in-class customer service ensure high levels of customer satisfaction
• Drive attainment of individual and store sales objectives; achieve individual sales goals
• As needed, assist in training and overseeing new store staff
• Lead other associates by example to drive a selling culture that maximizes store profitability; partner with SL / ASL to identify and communicate associate performance issues
• Resolve or escalate customer concerns and complaints in a timely and professional manner
• Ensure that visual and operational elements are consistent with company standards

• Protect company assets through effective inventory control and loss prevention practices

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE

• Must be at least 18 years of age[i]
• High school diploma required; An Associate’s or accredited Bachelor’s degree preferred
• One or more years of experience working in a retail sales environment

MINIMUM JOB SKILLS and ABILITIES

• Ability to lead in a fast-paced, rapidly changing environment
• Excellent customer service, communication and interpersonal skills
• Ability to work a rotating schedule, including nights and weekends
• Ability to follow instructions presented in written, oral or diagram form
• Ability to communicate effectively with others using spoken and written English; ability to speak and/or write in other languages a plus

PHYSICAL JOB REQUIREMENTS

• Must be able to work alone, move throughout the store unassisted and stand for extended periods of time (8 hours or more per day)
• The employee must regularly lift and/or move up to 35 pounds 
• Walk, use hands and fingers to handle small objects or controls, reach and stretch with hands and arms, balance, bend, stoop, reach with arms and hands, kneel and crawl, talk and hear, and climb on ladders
• Must be able to occasionally travel unassisted via car
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time and the ability to adjust focus

GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k) with company matching contributions, educational assistance, employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.