Description
We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
•Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
•Interact with the sales lead to maintain and improve service and product knowledge
•Maintain customer accounts and update with new account information as needed
•Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
•Find patterns in customer complaints and bring them to the team for improvement
Qualifications
•Must possess exemplary interpersonal skills, communication skills, and active listening skills
•High school graduate, G.E.D. recipient, or equivalent
•Strong knowledge of customer interface and interaction