As one of the fastest-growing IT companies in the Midwest, GadellNet Consulting Services inspires and enables hundreds of businesses to leverage technology to drive phenomenal business results. We are passionate about building a creative, entrepreneurial, and progressive work environment where all employees are empowered.

GadellNet is a family-friendly company that prides itself on its ability to recruit, train and promote qualified individuals. We celebrate differences in our employees and are committed to creating an inclusive environment for all. We hire the whole person and invite all employees to bring their authentic self to work. We are an Equal Opportunity Employer and are proud to employ a highly talented, diverse team.

We believe in supporting our communities and employees that have supported us throughout our growth. GadellNet is a Certified B Corporation, which means we are legally required to consider the impact of our decisions on our employees, customers, suppliers, community, and environment. We believe in using our business as a force for good.

About the Position:

As a System Engineer, you will ensure proper computer operation to eliminate down time for end users. You will actively resolve escalated end user requests within established Service Level Agreements. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop and server level. All system engineers participate in an “on-call” rotation.

Responsibilities:

• Alert management to emerging trends in incidents and analyze trends to prevent future problems. 
• Collaborate with staff to ensure reliable operation of systems for fulfilling business objectives. 
• Assist in software releases and rollouts according to Change Management best practices. 
• Act as an escalation point for advanced help requests. 
• Access software updates, drivers, knowledge bases, and FAQ resources on the web to aid in resolution. 
• Install and upgrade software, hardware, implement backups, and configure systems. 
• Test solutions to ensure the problem has been adequately resolved. 
• Perform post-resolution follow-ups with Tier I Engineers as required. 
• Ensure all assigned tickets are up to date and the client has been informed about their request's status each day.
• Ensure that all time entries are accurate and have been accounted for and total the number of hours worked each day.
• Develop knowledge articles and standard operating procedures, as needed.
• Participate in an on-call rotation.

Requirements:

• Degree in the field of computer science and/or 4 years equivalent work experience. 
• Intermediate knowledge of all Microsoft Server Operating Systems and Networks.
• Intermediate knowledge of macOS up to Ventura.
• Highly proficient in networking, which includes experience with a wide variety of firewalls, switches, ISPs, and VPNs (client and site-to-site).
• Intermediate knowledge of computer/server hardware and software that includes, but is not limited to, Active Directory, DNS, DHCP, RAID.
• 2-3 years of experience deploying and supporting network storage (SAN/NAS).
• 3-4 years of experience with desktop systems up to Windows 11.
• 2-3 years of experience with server systems up to Server 2022.
• 2-3 years of managing Office 365 products or supporting Google G Suite and/or Microsoft Exchange on-premises/Cloud.
• At least 2 years of experience in supporting Azure hosting and Azure AD.
• 2-3 years of experience with Microsoft Hyper-V and VMware vSphere.
• Expert level in verbal and written communication while driving technical issues to resolution.
• Strong documentation skills and keen attention to detail. 
• Ability to effectively prioritize and execute tasks in a high-pressure environment. 

Desirable Skills:

• The ideal candidate is highly proficient in the use of ConnectWise.
• Extensive business application support experience.
• Three or more years of experience supporting backup and disaster recovery solutions.

Values:

At GadellNet, our core values guide our decision-making process, overall empowerment of our employees and assignment of responsibility within our teams. This role is meant to create an experience that supports the values and goals of GadellNet and fosters a one-of-a-kind service experience for our Clients. This experience creates brand awareness and equity, as well as establishes a culture that attracts and retains the top talent available in our markets. 

• Make an Impact 
• 100% Responsibility 0% Excuses 
• Grow or Die 

#IND