89 Customer Service Manager Jobs in Largo, FL
Gabtech Global LLC is Hiring a Customer Service Manager Near Largo, FL
**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***
JOB TITLE: CUSTOMER SERVICE MANAGER (Remote - WFH)
OFFER RATE: PHP 260 per hour (Full-time)
Working Hours: TBD (usually US hrs Night shift)
JOB DESCRIPTION:
We are seeking a proactive and experienced Customer Service Manager to lead our dynamic customer care and retention team. The ideal candidate will have a strong background in managing customer-focused teams and implementing effective strategies to enhance customer satisfaction and retention rates.
JOB RESPONSIBILITIES:
- Lead and mentor a team of customer care representatives to deliver exceptional service and support to our valued customers.
- Develop and implement customer retention strategies to foster long-term relationships and reduce churn rates.
- Analyze customer feedback and data to identify areas for improvement and implement actionable solutions.
- Collaborate with cross- functional teams to develop targeted customer engagement campaigns and promotions.
- Monitor key performance indicators (KPIs) related to customer satisfaction, retention rates, and team promotions.
- Monitor key performance indicators (KPIs) related to customer satisfaction, retention rates, and team performance.
- Handle escalated customer inquiries and complaints, ensuring prompt and satisfactory resolution.
- Respond to review emails from customers in a timely and professional manner, addressing any concerns or issues raised.
- Investigate and handle BBB complaint cases against the company, ensuring compliance with BBB standards and regulations.
- Develop and implement strategies to prevent future BBB complaints and enhance overall customer satisfaction.
- Upper management experience
- Experienced as a Customer Service Manager or similar role
- Experienced as a Customer Care Representative
- Experienced leading and mentoring individuals
Job Summary
Full Time
$83k-108k (estimate)
05/29/2024
06/15/2024
gabtechglobal.com
Glendale, AZ
Related Companies
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
