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GA Foods is seeking an experienced Customer Care (Call Center) Supervisor to join its team at its corporate headquarters in St. Petersburg, Florida. The ideal Customer Care Center Supervisor will be a compassionate and skilled customer service leader who is interested in impacting the lives of others. This individual will be a key part of assuring courteous, accurate, and secure processing of customer orders and deliveries by their team.
General Purpose of Job
This Monday-Friday position will be responsible for ensuring perfect order compliance to our customer member base while maintaining CCR and FSR effectiveness. With direction from Care Center Leadership, the Care Center Supervisor will be responsible for supervising staff and activities of the Care Center and providing direct support for Field Service Representatives, ensuring customer satisfaction and meeting Corporate goals and objectives. Will train, assist, and provide support to Customer Care representatives and Field Service Representatives to optimize customer satisfaction levels.
Essential Duties
Including but not limited to:
Preferred Customer Care Center Supervisor - Experience
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a desk-bound role with typical office noise; however, frequent movement throughout the office is required. Frequent sitting, standing, and walking are daily activities. Some bending and filing may be required (<10% of the time). This would require the ability to lift files (<10 lbs.), open filing cabinets and bend or stand as necessary. Over 2/3 of Time: See; Sit; Use hands to finger/handle/feel; Talk or Hear.
Position Type:
This is an onsite, full-time, non-exempt-level position.
Diversity and Inclusion:
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to GA Foods. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
Equal Opportunity Statement:
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Drug-Free Workplace / Equal Opportunity / Affirmative Action Employer
Job Posted by ApplicantProFull Time
$52k-70k (estimate)
04/26/2024
05/15/2024
www.gafoods.com
Florida
200 - 500
Kaitlyn Larrabee