Position Summary: The Inside Sales Representative will assist walk-in and phone customers with their orders and returns while building relationships and providing excellent customer service.

Essential Job Duties and Responsibilities:

1. Serve counter and phone customers with speed, efficiency, courtesy, and professionalism.
2. Communicate basic product and technology information to customers.
3. Communicate with warehouse personnel as needed for order pick up and accept payments.
4. Communicate with warehouse personnel to ensure the display area is stocked and well maintained.
5. Process purchase orders, credit memos, warranty returns and other paperwork on a timely basis.
6. Assist customers to locate will call orders.
7. Perform AHIR and model number lookups.
8. Keep customers current on sales promotions and programs.
9. Attend and participate in all scheduled events, including sales meetings, training classes and other business-related gatherings.
10. Build positive relationships with customers by providing professional assistance to improve customer’s profit.
11. Enhance Berkheimer relationships and image with vendors and current and prospective customers.

Minimum Qualifications:

Candidate must possess excellent sales and customer service skills. Excellent communication skills. Ability to work as part of a team and learn the products, terminology, and general use of HVAC equipment. Data entry skills required. Basic knowledge of product lines and sufficient knowledge of the computer system to process basic customer transactions. Minimum of 2 years sales or customer service experience or prior industry/field experience or education. Internal candidates should be able to reach this level with 6 months to 1 year of GWB experience. Completion of the HARDI Counter Specialist Certification Level 1 & 2 or equivalent.

Physical Demands:

• Will be required to stand for moderate periods of time.
• Prolonged period of sitting at a desk and working on a computer
• Ability to build and maintain relationships with clients
• Consistently follows procedures and adheres to standards
• Must be able to understand and interpret a variety of instructions furnished in written and oral form and follow directions.
• Must be able to communicate effectively orally and in writing
• Ability to understand product codes and terminology
• Calculate and count
• Analyze facts and determine next course of action

Working Conditions:

Must work as part of a team in an open office area with noise and distractions. May go into the warehouse which may be hot or cold depending on the outdoor temperature.