Description

Position Summary: Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. . Carry out their assignments in accordance with established standards. Responsible for the Safety and Security of guests and guest belongings.

Essential Responsibilities:

1. Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, constantly maintaining carts and 
   storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms. 
2. Cleans and wipes windows, doors, walls, closets and fixtures in rooms, public areas and hallways, often using ladders or stools to clean hard to reach areas, in order to maintain a clean, presentable and attractive facility at all times. Washes shower walls and tub, cleans toilet(s) and stall walls if applicable, wipes exposed pipes, cleans mirrors, sink(s) and walls in order to have clean and sanitary guest and public restrooms. 
3. Replaces towels, soaps and all room amenities and restocks literature that has been removed by previous guest or is soiled and torn to ensure adequate supply for arriving guests. 
4. Washes all hard floor areas (linoleum, tile, etc.) by hand to remove dirt and soiled areas. 
5. Dusts and polishes all furniture, fixtures and wall hangings including using a duster to reach vents and ceiling corners to remove dust and cobwebs. 
6. Strips bed of all linen and remakes with fresh, checking bedspread, blankets and bed pads for cleanliness, replacing if soiled. 
7. Lifts mattresses to check for soil between mattresses and under bed. 
8. Checks closet for cleanliness, wiping closet door, handle and overhead shelves and restocking the guest room supplies such as hangers, extra blankets and pillows. 
9. Vacuums rooms, public areas and hallways, operating vacuums weighing up to 25lbs., and lifting/moving heavy furniture in order to vacuum entire area of carpet including underneath furniture and hard to reach areas. 
10. Inspects all door and window locks to ensure they are in working order and immediately alerts management to an unsecured or unsafe situation for the safety of guests and employees. 
11. Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and immediately reports all room status and room maintenance deficiencies, in writing, to the Executive Housekeeper for prompt repair/resolution. 
12. Secures and maintains custody of equipment, keys and supplies at all times in order to protect and preserve hotel property. 
13. Assists the laundry department by retrieving soiled linen from carts throughout the hotel, sorting laundry into correct size loads, utilizing industrial washers, dryers and pressers, folding and distributing the cleaned linen to storage closets and/or carts. 
14. Cleans patio/balcony areas by sweeping or hosing the floor and wiping down all furniture and fixtures, picking up garbage and cleaning patio/balcony doors and windows. 
15. Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel. 
16. Will be required to wear clean uniform and visible name tag at all times during scheduled shift, as well as maintain a well groomed and professional appearance while on property.
17. All work areas shall be neat, organized and free of clutter at all times.
18. Tracking of discarded linens. 
19. Participates fully in environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
20. Understands and demonstrate a strong commitment to customer service at all time
21. Will be required to report to work on time, wear a clean uniform and visible name at all times during schedules shift, as well as maintains a well groomed and professional appearance while on property.
22. Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the GLodging Housekeeping/Laundry Standard Operating Procedures. 
23. Has full knowledge, understanding and adheres of our company's handbook, SOP's, policies and processes.
24. Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Blood borne pathogens.
25. Attend all designated staff meetings and training sessions.
26. Performs other duties as assigned, requested or deemed necessary by supervisor or management.
27. Use empowerment to exceed associate and guest expectations and resolve conflicts.
28. Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
29. Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.
30. Associates should always demonstrate self-confidence, energy, and enthusiasm.
31. Associates should take initiative to offer assistance or answer questions throughout the hotel.
32. Monitor and maintain cleanliness, sanitation, organization and zero clutter to all work areas.
33. Maintains a professional and positive attitude when communicating with guests and associates.
34. Demonstrates excellent listening skills and communicates effectively while conveying patience and understanding.
35. Treats all customers with dignity and respect and establishes a trusting relationship with them, while maintaining confidences.
36. Works collaboratively with all Team Members and takes whatever action is necessary to provide the highest level of service to all customers of the hotel.
37. Create a pleasant, friendly, hospitable, effective and professional working atmosphere at all times
38. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
39. Reports any deviations from policies, procedures, brand standards and regulations to management.
40. Perform all sidework duties according to sidework schedules.
41. Perform duties in the prescribed safe manner using the established procedures and proper equipment.
42. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
43. Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
44. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
45. Knows all safety and emergency procedures. Is aware of accident prevention policies.

COMPETENCIES: 
STRATEGIC SKILLS 
Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions. 
OPERATING SKILLS 
Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results. 
COURAGE 
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges. 

DRIVE 
Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals. 

PERSONAL AND INTERPERSONAL SKILLS Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback. 

Requirements

PHYSICAL REQUIREMENTS:

1. Lifting up to 50 lbs. of linen continually throughout a shift. Mobility -continuous movement throughout department. Continuous standing -100% of shift. Continuous Bending/ Kneeling
2. Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout a shift. Must be able to work with arms raised above head throughout a shift. Must be able to maneuver fully loaded maid cart, weighing up to 75lbs., through hallways and into/out of closets during entire work day.
3. Exposure to chemicals.

Prerequisites

1. High- School graduate or equivalent
2. Must be able to speak, read, write, and understand the primary languages used in the work place.
3. Requires dexterity, grasping, writing, standing, sitting, walking, and repetitive motor, hearing, visual acuity.
4. A track record of successful customer service