Description: Filter Services, Inc believes that by helping maintain our customer's filtration systems, we help them protect their most valuable assets: their people, their equipment, and their products. Our filter change-out services provide optimal air quality and return precious time back to our customers that allows them to focus on other important tasks within their facilities.Filter Services Inc., (FSI) is a leading Master Distributor of filtration-related products, catering to diverse industries. FSI changes over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings. FSI prides itself on a distinctive market position, prioritizing individuals with outstanding communication skills and valuing personal growth for superior performance. FSI is rapidly growing and expanded into the Minneapolis, Indianapolis and St. Louis metro areas under the subsidiary, Mission Filtration.Top performers at FSI-M demonstrate integrity, teamwork, a passion for a remarkable customer experience, and an unwavering commitment to continuous improvement.We offer the following:Dynamic Team Environment : Engage and grow in a vibrant and collaborative team setting that encourages continuous learning and development.Work-Life Balance and Family Orientation : Be part of a company that highly values work-life balance and nurtures a family-oriented culture, promoting a fulfilling professional and personal life.Cell Phone Expense Reimbursement : Receive reimbursement for cell phone expenses, ensuring seamless communication and connection with our valued customers.Comprehensive Benefits Package:
Access a comprehensive benefits package encompassing medical, dental, disability and life insurance coverage, prioritizing your health and security.Secure Financial Future:
Participate in our safe harbor 401k retirement plan, an opportunity to save for the future and build financial stability.SUMMARYOur Senior Account Manager position is based in our Des Plaines headquarters and are the primary contact for all existing customers in our various markets (IL, IN, MN and MO). This role will work closely with Territory Sales Managers (outside sales) and other Account Managers to maximize customer growth through strategic and personal customer experiences. Account Managers are the heartbeat of FSI/Mission Filtration handling 200 plus customer relationships and up to $5.5M in revenue. The Sr Account Manager will be responsible for driving customer orders, upselling and working with outside Sales to achieve the territory yearly and quarterly goals.
RESPONSIBILITIESManage book for business including Key Accounts whose annual revenue is more than $20kDaily customer interactions through emails and phone callsAnswer incoming phone calls promptly and with upbeat attitudeCRM ownership - logging information to the customers' accounts in our CRM systemQuoting, quote follow up, expediting, executing specific customer requirementsDaily and weekly team selling and communication with Territory Sales TeamDevelop and Execute Strategic Account Analysis Plan (minimum 3 times a month through Customer business reviews)Communicate with FSI Service Technicians to identify customer issues, upsell opportunities and go over survey and or job detailsSelf-Management through KPI's and responsible for reporting on territory metrics in a weekly scorecardAssist customers that call with placing will call ordersSecure purchase orders for future revenueCommunicating with service coordinator to ensure service jobs are on time and meet customer expectationsLead weekly tactical meetings with Territory Sales Rep based on assigned territoriesLead monthly strategy meetings with Territory Teams to move the territory forwardFacilitate and schedule Customer Business review presentations with Key accountsBe a resource and mentor for Account Manager I's by helping with training, collaborating on selling strategies and delegating territory workMaintain and grow existing customer revenue by doing 100% quote follow up every week, securing recurring orders, building relationships with customers and providing a quick responseSupport outside sales in customer acquisition and Sales FunnelCustomer Touch Frequency with every customer, with a minimum of 20 customer touches per week through phone calls and emailsLearn and stay abreast of our current products and new products introduced to be able to successfully provide solutions and identify upsell opportunities within your customer baseGenerate onsite opportunities for Sales and Account ManagersQUALIFICATIONS2 or 4-year degree, or relevant experience in sales such as inside sales, business development, or outside sales.Strong knowledge of customer service principles and practices and Sales principles and practices1-2 years of Customer Service Relationship Management and/or dispatch experienceCRM Experience (NetSuite, Salesforce, Oracle, Dynamics, etc.)Microsoft Office intermediate proficiency (Word, Excel, PowerPoint)Superior Communication skills - including verbal and written and presentationInitiative, Stress tolerance, Will to SucceedAbility to succeed in a fast-paced work environmentMultitasking & excellent organizational skills
Requirements:
PId78f7a8795f4-35216-34098978