Customer Service Representative Job Palm Coast, FL 128843

Why You'll Love This Job

Job Summary : Client Care Specialist (Front Desk / Reception / Scheduling & Billing)

Do you like helping others and enjoy interacting with your community? FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Port Orange, FL, that is a perfect fit for you!

As the first and last person our clients see when they enter and leave our brand new facility, the Client Care Specialist is central to our daily operations.

Here, you will join a champion team that works together to help patients get back to the lives they love.

We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey.

As part of the FYZICAL team, you can take advantage of advancement opportunities and grow your career under a practice leader who is interested in investing in you.

We work together, using the most modern technology and tools to provide our patients with the individualized care they need and deserve.

As our Client Care Specialist, you will enjoy the easy flow of a supportive team that succeeds together. You also will have the chance to access our unparalleled continuing education opportunities, opening the door to further career growth.

Benefits : Paid Holidays (7)

Paid Holidays (7)

PTO (10 days, accrued)

Fully paid training & continuing education

Dental insurance plan (after 90 day evaluation period)

Health insurance plan (after 90 day evaluation period)

Vision insurance plan (after 90 day evaluation period)

Eligible for Quarterly Performance Bonus Plan (after 90 day evaluation period)

Opportunity for Advancement :

• Physician Liason
• Billing Specialist
• Office Manager

Responsibilities

Greets and directs patients and visitors

Schedules appointments and enters appointment dates and time into PromptEMR & Daily Management Report (DMR)

Keep track of patient referrals & patient leads; log in PromptEMR & DMR

Disseminate information to & from patients; act as a go-between for patients, clinicians & referring physician offices

Collect payments; insurance verification & be able to discuss payment options when needed

Work with 3rd party medical biller & insurance verifier, send benefits paperwork to billing companies when required

Communicate with the clinicians about scheduling / patient arrival

Records when appointments have been filled or canceled. Upon patient cancellation, emails or notes to scheduled therapists reason for cancellation and indicates if the patient has rescheduled.

Assist with other tasks when needed such as field events (Trade Shows, Lunch & Learn’s, Physician Relations)

Adhere to company’s policies and procedures & values

Skills & Qualifications

Prior experience working in a medical facility preferred but not required

Prior experience with insurance billing preferred but not required

High school diploma or equivalent

Valid driver's license and reliable transportation

Positive attitude, good work ethic, integrity and empathetic toward people that are in pain

Excellent at handling people, communicating and multitasking

Complete FYZICAL CCS training

Last updated : 2024-05-21