Futurex is seeking a team-oriented individual to fill the position of Technical Account Manager. The ideal candidate is a motivated leader, who uses their technical background to provide a great customer experience to Tier-1 accounts. A Technical Account Manager focuses on customer support, but from an account-specific perspective. They are assigned individual accounts with whom they are a dedicated technical support resource. They build strong relationships and maintain the pulse on customer satisfaction, all while keeping an eye toward growing the overall account footprint.

This position is part of the wider, Technical Support Engineering team, and can include support for Futurex’s global customer base as needed. This is a fast-paced position with high visibility, and opportunities for rapid advancement. The qualified candidate must be willing to work under general supervision with moderate latitude for the use of initiative and independent judgment. The primary responsibility of this position is to provide technical assistance and account management for Tier-1 organizations. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.

PRIMARY RESPONSIBILITIES

• Provide ongoing technical support and guidance to key customer accounts
• Develop strong relationships with Tier-1 accounts to ensure continued support and customer satisfaction
• Help develop customer IT environments and provide project management services for custom initiatives
• Track ongoing projects, detail service metrics, and drive new technical discussions
• Train customers on the Futurex product line and data security best practices
• Understand industry-specific APIs and protocols used when interfacing with external systems
• Communicate account status with both internal and external stakeholders
• Work closely with the technical support, sales, and product teams to support and build the overall account footprint