Title of Position: Customer Experience Specialist

Position Type: Full-time

Location: Colorado Springs/Hybrid

Frontier Business Products is a Colorado-based office technology company that provides office equipment and process improvement products all along the Front Range. Frontier Business Products has been providing quality products and services to Colorado Businesses for over 40 years. Frontier Business Products has an opening for a full-time Customer Experience Specialist in our Colorado Springs office and is a non-exempt position with competitive pay and benefits.

Check us out at www.fbponline.com

We’re looking for an analytical and relationship-based person who is ready to serve our business with professionalism, attention to detail, and a proactive mindset.

Position Summary:

This person will be providing support to both our internal and external customers. We’re looking for an individual who can communicate effectively on the phone and in-person; who pays attention to detail and enjoys helping others and serving our clients; who is self-motivated and ready to serve our business with professionalism, organization and flexibility; and enjoys a varied environment.

Responsibilities and Functions:

Responsible for assisting customers with familiarizing clients with FBP’s systems and processes regarding their maintenance and lease agreements. Answer and assist with incoming calls to resolve all matters related to the administration of their account with FBP and to establish a working relationship with the client to troubleshoot any issues related to their supplies, support agreements, meters or lease billings or any other post-sales concerns.

Act as liaison between sales and leasing company if needed for information on service contracts; manage the customer’s account by communication with customer about any large overage or invoices if they ae non-customary charges; assist client with maintaining current A/R due and maintain notes regarding client communication in LOB and CRM software.

Supports other team members within the organization with accurate and timely responses on a variety of activities and requests

Qualifications for Customer Experience Specialist:

· At least one year of Customer Service experience preferred

· Highly motivated, organized self-starter who can perform well alone and in a team environment, providing a high degree of customer service.

· Ability to function and multi-task in our high-pressure, fast-paced work environment.

· High School diploma or GED

· Excellent phone and written skills

Knowledge, Skills and Attributes:

Computer/ Equipment – Ability to use and learn multiple computer software and systems and other office equipment, Microsoft Office proficient.

Language – Ability to read, analyze and comprehend the English language. Speaks clear. Able to write professional reports and emails. Ability to express oneself clearly in conversations and interactions with others in person and via the phone.

Time Management – Managing one’s own time and meeting deadlines

Teamwork – the ability to collaborate and cooperate to get the job done

Working Environment and Physical Requirements:

• Noise level is usually moderate; office environment
• Be required to stand, walk, crouch, bend and sit. Sedentary for large portions of the day.
• Ability to see details at close range.
• Repetitive motion and manual dexterity to input data on keyboard

Benefits include:

Health, dental and vision insurance, Life and AD&D insurance, Short- and Long-term disability, Paid vacation, sick and holiday pay, and 401k with matching. Hybrid work environment.

Hiring: The hourly rate depends on experience, starting at $21-$31 an hour

Anticipated close date is April 12th or sooner with the correct candidate.

Frontier Business Products is committed to providing an equal employment opportunity for all applicants for employment without regard to race, color, religion, sex, national origin, disability, military status, or any other category protected by applicable law

Job Type: Full-time

Pay: $21.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Ability to Relocate:

• Colorado Springs, CO 80907: Relocate before starting work (Required)

Work Location: Hybrid remote in Colorado Springs, CO 80907