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Canterbury Woods, Pacific Grove, CA
This is a full-time job with benefits. Must be available to work Saturday, Sunday and holidays.
Canterbury Woods has been designated a Great Place to Work for the last few years. Come join our amazing team at Canterbury Woods!

The Dining Room Supervisor is responsible for assisting in daily operations of the dining room. Assists with catering events and operations to ensure maximum quality service to all residents and their guests. Relies on experience, judgment and departmental policy to plan and accomplish goals. Provides an overall excellent dining experience to all levels of care by performing the following duties.

ESSENTIAL FUNCTIONS:

Participates in applicable committees and meetings as required.

Completes required in-services; attends all mandatory in-service meetings; complies with all department and facilities policies and procedures.

Responds to internal and external communication timely and appropriately utilizing customer service approach.

Promotes a teamwork mentality throughout all aspects of position.

Helps to implement departmental policies & procedures.

Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.

Assists in leading and directing the work of others in the absence of the Director of Dining Services or as assigned.

Supervises and develops Dining Service staff who will achieve established department goals and objectives.

Assists residents and guests with special needs.

Assists Director of Dining in preparation of work schedule. Monitors PTO requests and sick calls.

Investigates and resolves food quality and service complaints.

May be required on occasion to perform the duties of service personnel.

Follows highest standards of cleanliness.

Keeps daily log on dining room and staff activities.

Directly and/or indirectly supervises servers and food service aides. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities may include interviewing, hiring and training new employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

JOB REQUIREMENTS and QUALIFICATIONS:

1-year related experience or training.

Ability to read and interpret documents.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees.

Ability to solve practical problems.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.