Description

The Elder Pride Services (EPS) Resident Services Coordinator (RSC) works at the Opal a 54-unit housing community created for the LGBTQ older adults to provide a safe and supportive home environment where they can thrive. The Resident Services Coordinator (RSC) works independently and collaboratively with multiple Friendly House and property manager teams, Elder Pride Service partners, providing community and home-based housing support services. This position provides services focused on supporting residents in stabilizing housing, improvement of health, and combat isolation through intentional community development. The Resident Services Coordinator (RSC) is knowledgeable of LBGTQ history, understand the diversity of local LGBTQ community and understands the intersection of aging and the queer experience.

Essential functions

• Knowledgeable of Washington County community resources.
• Establish trust establishing professional relationships with residents.
• Successful engagement of residents in building community, linking them into the broader Friendly House and LGBTQ older adult communities.
• Effectively assist residents in enhancing quality of life through quality education, recreational and other life sustaining supportive services.
• Provide mediation services to residents and property management relating to housing stability. Mediate disputes between residents.
• Establish relationships with new residents supporting integration leading to success in the building.
• Responsive to property managers when concerns arise supporting residents to successfully maintain housing preventing eviction.
• Build and maintain working relationships with community base services provider throughout Washington County, working in coordination supporting residents including referrals. Assist residents in accessing service and advocating for the needs.
• Work with the Elder Pride Services team to implement culturally specific enrichment and programming. Assist with planning and hosting special events with EPS staff, property management and community partners.
• Track attend and other metrics as directed by the Elder Pride Service Program Coordinator.

Requirements

• Knowledge of LBGTQ history, diversity, local LGBTQ community and the intersection of aging and the queer experience.
• Respectful and sensitive to the values and lived experience of LGBTQ older adults.
• 2-3 years of increasing responsibility in social work, human services with an emphasis on direct client work, and program development. Experience in resident services, case management, direct services with older adults preferably working with the LBGTQ community members.
• Degree in Social Work, Human Service, Gerontology, Health Studies, Social Justice or related field.
• Alternative education/lived experience considered in lieu of degree.
• Exceptional communication skills, including active listening, written and verbal communication and interpersonal relationships.
• Demonstrated use of professional judgement while providing services to vulnerable diverse populations
• Dependable, reliable, punctual.
• Flexibility to adapt services and programs to meet resident and organization’s needs.
• Competent as implementing Strengths Based Approach.
• Computer literate. Proficient with MS 365 and virtual meeting platforms.
• Successful complete of a criminal background check (ORCHARDS) and motor vehicle report (MVR)

Physical Requirements:

• The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
• The employee may be required to sit for extended periods of time.
• The employee will occasionally work outdoors to coordinate public events.
• The employee must occasionally lift and/or move up to 30 pounds.