We are looking for a Service Coordinator to work with our maintenance team at Colony Club Apartments to provide excellent service to our residents. Join a growing team of hardworking, self-motivated individuals. As an innovative, successful company we believe employees are our best asset. If you possess dynamic leadership capabilities and welcome a challenging position in a fast-paced environment, consider a career opportunity with our organization.

Responsibilities include, but are not limited to the following:

• Provide accurate, valid and complete information pertaining to all requests from submittal process through completion
• Prioritize and resolve maintenance issues in a timely and accurate fashion
• Place service calls as required or directed by manager
• Maintain broad knowledge of company processes, procedures and policies
• Track and follow up on all outstanding work orders while providing exceptional customer service
• Coordinate maintenance requests for tenants.
• Prioritize schedules of maintenance staff.
• Utilize property management software system to log and track work order requests.
• Follow up with residents to ensure timely response and resolution of related issues.
• scheduling vendors for unit turns
• gathering bids from vendors for multifamily management for projects around the community
• walk throughs of completed units to verify they are market ready
• walk throughs of moved out units to determine the work that needs to be completed by unit turn vendors
• any other duties as assigned by management.

Qualifications:

• High School Diploma or equivalent education required
• Qualified candidate must have minimum 1-2 years of experience in a customer service-oriented role and have a great phone personality
• Must be proficient in Microsoft Office programs including Excel, Word and Outlook
• Candidates should also be well organized and enjoy problem solving
• Experience and/or knowledge in Yardi is preferred but not required.