Salary: $19.00 - $22.50 Hourly
Location : Fresno, CA
Job Type: Part-Time
Job Number: 2023-00193
Department: Regional Enrollment
Opening Date: 02/05/2024
Position Summary
Anticipated Hiring Hourly Range: $19.00-$22.50 per hour
Anticipated part-time schedule: Monday - Thursday 1:00pm-9:00pm
The Operations and Customer Care Specialist plays a vital role in running the regional campus by providing exemplary customer service to all staff, faculty, students, and guests. This position provides administrative duties such as classroom scheduling, being knowledgeable about systems and classroom equipment, and the coverage of evening hours. The Operations and Customer Care Specialist assists with supervising and training student employees in customer service.
Essential Functions
Culture:

• Be in agreement with the university's Confession of Faith, found , have a personal commitment to Jesus Christ as Savior and Lord, be active in the life of the church, and live a life consistent with a commitment to the Lordship of Christ.
• Embrace the mission, vision, and values of Fresno Pacific University.
• Be Christ-centered in all areas while working with staff, faculty, students, and or any person or organization in the course of representing the University.
• All FPU employees are called to exercise the gifts and calling of God through their daily life and role here at FPU. As ministers to students and other employees in daily life, FPU employees seek to embody the ideals laid out in the FPU Idea.
• A steadfast commitment to the "The Fresno Pacific University Idea" and agreement to support its ideals and practices while employed by the University.

Duties:

• Complete tasks timely with work that is comprehensive, complete, and accurate
• Communicates clearly, listens attentively, and seeks to understand others
• Collaborates productively with colleagues of varying skillset
• Over-see the evening operations of the regional campus, along with insuring a high level of customer service
• Provide exemplary customer service to incoming students, staff, or individuals
• Manage equipment both in the classroom for faculty and items checked-out for student use
• Answer calls and assist with making calls to potential students
• Enter and maintain data regarding classroom scheduling for all courses held at the regional campus
• Assist in the training staff in understanding admissions, available academic programs, systems and customer service toward staff, faculty, students and guests
• Provide support to the Regional Operations and Admissions staff
• Navigate any IT issues related to the campus, in additional serving faculty and students
• Assist with the set-up and take-down of campus events
• Ability to multi-task in day-to-day operations
• Strong organizational, communication, and interpersonal skills
• Other job duties as assigned

Qualifications
Required:

• High School Diploma
• One year of experience in customer service
• Experience Microsoft suite software

Preferred:

• Bachelor's degree
• Bi-lingual (Spanish and English)
• Experience in a university setting
• Willingness to travel regionally and work vents when needed (nights and weekends may be required)

Environmental Conditions:

• Indoors in a normal office environment with little exposure to excessive noise, dust, fumes, vibrations, and temperature changes at least eighty percent (80%) of the time.
• Frequent computer use at a workstation, up to eight hours per day.
• Frequently work at a fast pace with unscheduled interruptions.
• Drive personal or University vehicles to appointments.
• Public contact position requiring professional apparel, personal hygiene, and grooming.

Physical Demands:

• This position typically functions indoors in an office environment with light to moderate noise associated with business office equipment. The position may involve travel for meetings and events.
• While performing the duties of this job, the employee is regularly required to: remain in a stationary position 80 % of the time, be able to move about inside the office to access file cabinets/office machinery etc., operate a computer and keyboard and other office productivity machinery such as calculators/copy machines/printers. The employee is occasionally required to position self to reach items on the floor and in high cabinetry.
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. Employee must be able to communicate with others to exchange information including both over the telephone and in-person communication with callers and community members and be able to read a computer screen and paper documents.
• Reasonable accommodations for those with disabilities will be provided in accordance with law.

University Information
Reserving its rights as a religious institution, Fresno Pacific University is an equal employment opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, age or disability, or other classes protected by applicable law. Committed to excellence and actively supportive of cultural diversity, FPU invites individuals who contribute to such diversity to apply. If you need assistance or an accommodation due to a disability, you should contact FPU's Human Resources Department at hr@fresno.edu. As a religious institution, the University will administer the equal opportunity employment policy consistent with the Fresno Pacific University statement of faith, the FPU Idea and the University's governance by the Pacific District Conference of Mennonite Brethren Churches.
*This information, including salary, is accurate as of February 5, 2024.
Fresno Pacific University offers a wide range of affordable benefits that includes medical, dental, and vision coverage. As well as, a 403(b) retirement plan, life insurance, and a number of unique unviersity benefits. Please visit and you may review our current Holiday Calendar.
For any benefits questions, please email us at hr@fresno.edu.