Essential Duties & Responsibilities

• Works cross-functionally with teams (sales, strategy, creative, digital, operations, production, audio visual and expo) to lead and manage corporate event programs including, but not limited to virtual events, trade shows, conferences, special events and ancillary events and experiential activations.
• Collaborates with sales, operations, creative, and production teams on RFP process and manages sold programs from inception through execution and post event wrap up.
• Manage one (1) or more Conference & Events Managers, Specialists, Coordinators, and / or Producers on programs or as direct reports.
• Conducts regular employee reviews along with annual Performance Evaluations.
• Assigns and monitors workload of staff with the ability to create, review and manage client budgets.
• Mentors and supports department employees in developing account management skills and experience.
• Assists in new employee training along with ongoing training of current employees while creating a goal-oriented atmosphere within the department.
• Typical project scope responsibilities include: the management of resources, teams and execution plans to fulfill venue sourcing and management, digital platform selection and management, audio visual, promotional items, print collateral, staffing, signage development, décor, food & beverage, registration, housing, security, transportation and graphics.
• Additional responsibilities may include: clear understanding of client goals and objectives, event timelines and vendor organization, digital asset management, track session management, speaker/keynote engagements/presentations, expo management and trade show sponsorship fulfillment.
• Creates and manages budgets, vendor invoice/expense tracking and final reconciliation.
• Develop and track project schedules, agendas and show flows as needed. Drives timeline with team and clients.
• Runs weekly team and client meetings and prepares follow-up notes and action item reports.
• Ensures programs are within budget and meeting profit margin goals.
• Ensures flawless execution, quality of service and timely delivery of all necessary components, properties, and materials for each event.
• Collaborates with other Freeman divisions and third party vendors to efficiently and respectfully deliver services.
• Effectively communicate to clients, internal teams, and third party vendors.
• Runs client and internal kick off, weekly meetings, and debrief.
• Works with client and account team on planning, execution and post-event reporting. Maintains consistent and thorough communication with all involved.
• Negotiates contracts/agreements with third party vendors and team contractors.
• Provides various event reports, analytics and audits.
• Assess and audit non-Freeman produced programs.
• Train and mentor conference managers, coordinators and specialists.
• Performs other duties as assigned.

Education & Experience

• Previous agency experience required.
• Bachelor degree or equivalent combination of education and experience.
• A minimum of 10 years of experience in the event space.
• Previous experience in operations leadership and program management (event theme/messaging, speaker support, video, web/social media, mobile apps, live demo, etc.)
• Experience in managing account teams and clients, other Freeman division teams, vendors, equipment, and timelines.
• Experience managing programs with 5,000 attendees.
• Experience in sourcing and managing all aspects of live and virtual events (both conferences and tradeshows) including but not limited to: AV (general session, breakouts, & entertainment) registration, graphics, event flow, creative, food and beverage, transportation, parties/evening events, venue management, expo and exhibit production, and sourcing and managing both US and international vendors.
• Strong venue sourcing and contract management.
• Experience managing digital platforms.
• Exposure to and previous experience with budget management of $2,000,000 .
• Ability to quickly recognize or anticipate problem areas and quickly develop solutions.
• Flexible, self-motivated, energetic, and uses time productively and efficiently.
• Strong skills with Microsoft Office tools such as Excel, Word, and PowerPoint.
• Efficient and organized, with a keen eye for details.
• Excellent customer service with proven written and verbal communication skills.

Travel Requirements

Diversity Commitment