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Call Center Manager
FreedomRoads, LLC Oklahoma, OK
$77k-107k (estimate)
Full Time | Retail 2 Weeks Ago
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FreedomRoads, LLC is Hiring a Remote Call Center Manager

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Camping World is seeking a Business Development Manager to join our growing team.
As a Sales Development Manager, you will be a key contributor to our enterprise-wide sales initiative. We are looking for someone with a proven track record and hunger for success in our industry. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with our customers.

What You'll Do:

  • Oversee the management of sales activity originating from online leads, inbound phone calls, and unsold traffic with the aim of increasing dealership traffic and converting them into sales opportunities.
  • Maximizing sales and profitability of the Business Development Center
  • Utilize CRM system to track departmental metrics including appointments, calls, sales, and contacts.
  • Ensure continuous and consistent coaching aimed at developing and motivating Sales Development Representatives, fostering a positive and productive atmosphere.
  • Lead by example in appointment setting, shown appointment and sold appointment metrics
  • Support staff and customers by handing escalated customer engagements
  • Collaborate with management to educate Sales Associates on Business Development principles.
  • Drive customer traffic through website management, including taking and uploading photos and adding options and attributes
  • Stay well-informed about all ongoing marketing campaigns, effectively leveraging them to increase dealership traffic.
  • Recruit, hire and manage the performance of all department employees
  • Maintain online reputation through active management of review sites and social media channels.
  • Analyze metrics to drive continuous improvement in departmental performance.
  • VinSolutions experience is a huge plus!

What You’ll Need to Have for the Role:

  • Previous CRM experience preferred
  • High school diploma or the equivalent
  • Effective communication and team building skills
  • Excellent computer skills with proficiency in Microsoft office products
  • At least a year of prior Internet Sales Experience a plus
  • Must be highly organized with great attention to detail

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.This position is eligible for variable compensation in addition to base pay. The variable compensation estimated annual range is $25,000 - $60,000.

Pay Range:

$30,400.00-$41,800.00 Annual

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$77k-107k (estimate)

POST DATE

05/06/2024

EXPIRATION DATE

05/12/2024

WEBSITE

campingworld.com

HEADQUARTERS

LINCOLNSHIRE, IL

SIZE

3,000 - 7,500

FOUNDED

1966

CEO

MARCUS A LEMONIS

REVENUE

$1B - $3B

INDUSTRY

Retail

Show more

FreedomRoads, LLC
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FreedomRoads, LLC
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FreedomRoads, LLC
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The following is the career advancement route for Call Center Manager positions, which can be used as a reference in future career path planning. As a Call Center Manager, it can be promoted into senior positions as a Contact Center Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Manager. You can explore the career advancement for a Call Center Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Manager job description and responsibilities

Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role.

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Call center managers will be directly responsible for hiring, training and motivating call center representatives.

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Motivating and guiding team members on navigating difficult customer calls.

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Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.

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They develop objectives for a call center’s day-to-day operations and analyze call center statistics (like sales rates and customer service metrics) to ensure that these objectives are met.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Manager jobs

Some call center managers can also work toward sales and team leadership certifications.

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Educational requirements to become a call center manager vary by employer.

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Any call center manager will receive on-the-job training.

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Be a social leader to foster optimism and promote culture change.

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Focus on agent engagement and retention.

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Step 3: View the best colleges and universities for Call Center Manager.

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