Freedom Technology Solutions Group is seeking a Systems Administrator.The contractrequiresa broad range of engineering and technical services tosupportour customers’goals.Our program teamwill providemanagerial, design, engineering, architectural, technical, implementation and maintenancesupportfor the Enterprise IT Services (EIS) ServiceNow (SNOW) platform. This system is usedto manage customer IT service requests,software resources,and ITservice functions forthe enterprise. As aSystems Administratoron this program, you willprovide the following services to provision, manage, and secure the ServiceNow platform:

• Develop, diagnose, and resolve issues for the SNOW software platforms
• Manage, upgrade, and decommission software
• Performoperationsandmaintenanceactivities,includingperiodic vulnerability scans andIAVA security patches
• Manage customer accounts (adding/deleting/changing)in accordance with Identity and Access Management (IAM) policies
• Document resolutions and mitigations forknown SNOW errors
• Back-up and/or recover customer and application-related files
• ApplyServiceNowproductupdatestoensuretheimplemented tool isup to date
• Use monitoring tools and trouble-ticketing systems to coordinate and schedule outages with system owners and customers

Required Qualifications:

• Active TS/SCI with Poly
• Bachelor’s degree in a technical disciplineand5 years of experience as an SA. Anadditional4 years ofSA experience may be substituted for a bachelor’s degree
• Must have experience withITService Management (ITSM)
• Must have one of the following IATLevelII certifications:Cisco Certified Network Associate (CCNA)Security, Cyber Security Analyst (CySA ), Global Industrial Cyber Security Professional (GICSP), GIAC Security Essentials Certification (GSEC), CompTIA Security Continuing Education (Security CE), Cyber Network Defender (CND), or Systems Security Certified Practitioner (SSCP)