JOB
SUMMARY The Office Assistant provides customer service to internal and external customers by performing a variety of administrative and technical support activities contributing to efficient department operations.
EXAMPLE OF DUTIES
KNOWLEDGE, SKILLS, AND ABILITIESGeneral knowledge, interpretation, and application of Franklin County business and financial acumen, County and department policies and procedures, as well as federal, state, and local rules, laws, regulations, legislation, codes, and ordinances as they relate to areas of assignment. General knowledge of principles and practices of governmental office workflow and fiscal management including budget preparation, expenditure control, and sound recordkeeping. Proficient skills in accepting checks, cash, and other forms of payment from customers and balance assigned cash.Basic skills in troubleshooting and resolving issues or problems by analyzing information, identifying alternative solutions, interpreting compliance documentation, projecting consequences of proposed actions, and implementing recommendations in support of goals. Proficient time management and mental and physical organization skills that support the ability to focus, have clarity, and use strategy to fulfill a variety of tasks successfully. Proficient skills in data entry, typing, and in the following programs or systems: Word, Excel, Outlook, and the internet for research. The ability to learn and develop expert skills in the current County-wide enterprise resource planning software and state building permit and zoning software. Ability to exercise a high degree of independent judgment and discretion and maintain the confidentiality of sensitive or confidential information.Ability to write and speak clearly and concisely, to express ideas and recommendations effectively orally and in writing, and communicate department, technical, or industry information, policies, requirements, and procedures in a language understood by co-workers and the general public. Ability and willingness to establish and maintain communication and working relationships with peers, representatives from other agencies, vendors, public officials, and the general public using courtesy, tact, and discretion. Ability to work independently and take advantage of opportunities, organize and prioritize several ongoing and frequently changing assignments to meet deadlines, and communicate changes and progress to supervisor and staff, remaining calm during emergency situations. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may be performed in the following environmental conditions: constantly in a standard office environment. The noise level in the work environment is usually quiet to moderate, a typical office environment. SPECIAL CONSIDERATIONS Required to travel to the courthouse daily to deliver payments, data, and to process mail. PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The person in this position must be able to spend the following amount of time in an activity: constantly: sit for extended periods of time, talk or hear, use hands, fingers to handle or feel, or operate equipment or tools, and frequently: stand, and occasionally: reach with hands and arms.occasionally carry or transport up to 25 pounds. have the following vision abilities: have close vision (from one to twenty inches).
SUPPLEMENTAL INFORMATION
OTHER DUTIES DISCLAIMERThe statements herein describe the principal functions of this job, level of knowledge and skills typically required, scope of responsibility, work requirements and working conditions, but are not all-inclusive. Individuals may perform other duties and Franklin County, Washington reserves the right to modify, add or remove duties, and assign other duties as necessary, including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.