116 Customer Service Manager Jobs in Grand Prairie, TX
Frank Recruitment Group is Hiring a Customer Service Manager Near Grand Prairie, TX
Join our team at Leather Solutions , a premier supplier in the aviation interiors industry. We specialize in providing high-quality leather and offer a range of value-added services including decorative quilting, stitching, embroidery, printing, embossing, laser etching, perforating, and cut-to-pattern solutions.
Customer Service Manager
About Us: Leather Solutions is seeking a Customer Service Manager with exceptional leadership skills to join our team. We are looking for someone whose experience and managerial acumen will foster a professional customer service culture and drive team development.
Responsibilities:
- Establish a structured customer service department.
- Develop and nurture a professional customer service culture.
- Ensure timely handling of customer emails and calls.
- Oversee proper utilization of ERP & CRM systems by customer service.
- Take ownership of customer issues and see them through to resolution.
- Define service procedures, policies, and standards in collaboration with management.
- Maintain accurate records of customer interactions and actions.
- Analyze data and prepare reports as required.
- Recruit, mentor, and empower customer service agents to excel in their roles.
Requirements:
- Proven experience as a Customer Service Manager.
- Strong knowledge of management methods and techniques.
- Excellent business communication skills.
- Advanced problem-solving and multitasking abilities.
- Bachelor's degree in Business Administration or a related field.
Skills and Qualifications:
- Experience in a similar managerial role.
- Proficiency in customer service software and databases.
- Strong leadership and team-building skills.
- Ability to analyze data and translate it into actionable insights.
- Excellent interpersonal and communication skills.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing industry.
- Collaborative and supportive work environment.
- Career development and growth opportunities.
If you are ready to lead a dedicated customer service team in an exciting industry, apply today! Leather Solutions is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to hearing from you.
To apply, please submit your resume and cover letter detailing your qualifications and relevant experience.
Job Summary
Full Time
$90k-117k (estimate)
05/03/2024
05/20/2024
frankgroup.com
1,000 - 3,000
2006
JAMES LLOYD-TOWNSHEND
$200M - $500M
Related Companies
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
