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Job Description
The Customer Service Representative is the community's resident relations specialist and is responsible for interacting with residents on behalf of FPI to assist with their needs and concerns, develop and maintain resident retention and lease renewal programs, and provide office support to the Community Director.
The Customer Service Representative is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.
Pay : $19 - $21 / Hour
DUTIES AND RESPONSIBILITIES
Job analyses will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal (non-essential) job functions are subject to modification.
Nothing in this job analysis restricts management's right to assign or reassign duties and responsibilities for this job.
Resident Needs and Complaints
Develop a Resident Retention Program
Develop a Lease Renewal Program
Other
Qualifications
Minimum Requirements :
Skills Required :
Additional Information
ESSENTIAL ATTRIBUTES
Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities ( 150,000 units) across the country, and employing 3,500 team members.
We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!
EEO / EVerify Statements
FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.
Last updated : 2024-05-18
Full Time
$64k-82k (estimate)
05/20/2024
05/27/2024
fpimgt.com
SACRAMENTO, CA
1,000 - 3,000
1968
Private
ELAINE MASSAGLI
$200M - $500M
FPI specializes in providing residential property management services.
The job skills required for Customer service representative include Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.