Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests and provide them with a warm welcome
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries in a timely manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records
- Assist with night audit duties as needed
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization at the front desk area

Requirements:
- Previous experience in hotel or hospitality industry preferred
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software
- Knowledge of hotel management systems is an advantage
- Ability to multitask and prioritize tasks effectively
- Flexibility to work various shifts, including weekends and holidays

Please note that all positions at our company are paid, including internship positions. We offer competitive compensation packages, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional guest service and thrive in a dynamic setting, we encourage you to apply for the Front Desk Agent position.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Novi, MI 48377: Relocate before starting work (Required)

Work Location: In person