Hotel Guest Service Representative / Night Audit

Full time opportunity for a Hotel Guest Representative / Night Auditor to work 11pm - 7am.

We are looking for someone to make our guests feel welcome and ensure they have a pleasant and comfortable stay at our hotel.

GSR responsibilities include all night audit functions when needed, greeting clients as they arrive, coordinating their check-ins to assigned rooms, check-outs and informing them about the hotel’s facilities. Offer stellar customer service and provide memorable hospitality experiences for our guests.

Our ideal candidates have a flair for communication, with the ability to resolve issues in a timely and accurate manner.

Responsibilities include:

All night audit reporting procedures and closing out the day appropriately.

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival.

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.

Coordinate luggage collection and storage.

Oversee check-in and check-out procedures, including reservations and financial transactions.

Promptly address guests’ requests.

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.

Inform clients of our hotel services, including breakfast and dining options.

Promote all hotel amenities, conveniences and programs offered.

Liaise with Housekeepers Staff to provide an overall comfortable guest experience.

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.

Recommend local tourist spots, including places to dine, shop and sight-see.

Proven work experience in customer service.

Customer service drive with outstanding communication and active listening skills.

Excellent problem-solving and multitasking skills.

Ability to work flexible hours when needed.

Strong sense of responsibility and a professional presentation.

No matter what position you are in, there are a few things that are critical to success while working with Concord Hospitality – making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets.

You will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work. Doing your position well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark is driving a best-in-class guest experience, inspiring guests and associates alike.EOE

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Application Question(s):

• Have you ever applied or worked at Concord Hospitality or the Renaissance Baronette Hotel?

Experience:

• Hotel: 1 year (Preferred)

Work Location: In person