Job Title: CORE Membership Advisor
Location: Naples, FL
As a CORE Membership Advisor, you'll be instrumental in driving Fountain Life's growth by connecting with and educating prospects about our innovative health services. You'll work in a virtual environment to engage with prospects, understand their health goals, and guide them through the membership process, ultimately driving conversions and generating revenue.
Responsibilities:Business Development:
Identify and qualify inbound leads and engage in outbound prospecting.
Drive confidence in Fountain Life's brand through digital, voice, and video interactions.
Tailor solutions to prospects' health needs, driving member onboarding.
Member Experience:
Enhance the Customer Experience Journey for members and potential members.
Develop strong relationships, fostering trust and credibility.
Provide exceptional customer service, ensuring a seamless member experience.
Collaboration:
Work closely with marketing to align messaging and lead generation efforts.
Collaborate with Fountain Life's operations team for smooth member integration.
Provide feedback from customer interactions to improve services and offerings.
Requirements:
Proven ability to connect with people in a remote setting through excellent communication and interpersonal skills.
Strong organizational skills with the ability to prioritize effectively.
Experience with a sales and marketing CRM, Salesforce preferred.
A passion for health and wellness, embodying the lifestyle Fountain Life promotes.
Ideal Candidate:
You are an advocate for health and wellness, passionate about helping others achieve their health goals.
You have experience in sales or customer service, particularly in health, wellness, or technology sectors.
You are tech-savvy, comfortable with digital platforms, and able to leverage them to engage prospects and drive sales.
Education and Experience:
Bachelor’s degree (or equivalent experience) in business administration or similar field
Why Join Us?
By joining Fountain Life as a CORE Membership Order Management Specialist, you will play a crucial role in our mission to revolutionize healthcare through proactive and preventative services. You will have the opportunity to impact the lives of our members positively, ensuring they have the tools and support needed to take charge of their health journey. We offer a collaborative work environment where innovation and member satisfaction are at the heart of what we do.
Fountain Life lives by the following customer experience promises:
I will always strive to surprise and delight our members.
I will over deliver and exceed members expectations.
I will always consider a member’s emotional journey, the goal is for every member to feel safe, empowered, and educated.
I will always be respectful of our member’s time and strive for a seamless experience.
I will strive to make the entire journey intuitive, educational, and understandable.
I will ensure that all results are simple to understand, data driven, and actionable.
I will continually look for ways to digitize, dematerialize, demonetize, and democratize.
I will remember that Fountain Life membership is exclusive and global. As such, our members will demand a 21stcentury experience.
I will ask for feedback and always strive to be better.
I will create memorable experiences.
Inclusion and Equal Opportunity Employment
Fountain Life provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.