15 Bilingual Customer Service Representative Jobs in Fort Smith, AR
Foundever is Hiring a Bilingual Customer Service Representative Near Fort Smith, AR
Bilingual Spanish Customer Service RepresentativeSykes and Sitel are now Foundever™
At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles. Our modernized application technology benefits our customers and you!
¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español? Become a Bilingual Financial Customer Service Representatives by joining an elite team that supports industry-leading financial services clients. Start your career with the pioneers of bringing passionate, innovative customer service professionals to represent the world’s top brands. In this position, you will:
- Problem-solve and connect with customers by phone via inbound calls; no sales
- Speak Fluent English and Spanish
- Strive to meet and exceed metrics while providing excellent customer service
- Drive customer satisfaction through voice, chat and/or email communications
- Navigate through multiple digital systems
- Read client legal disclosures verbatim
Work with Us and You’ll Enjoy:
- Pay: Starting at $19.00/hr
- 100% Paid Professional Training at $15 per hour
- Health Benefits
- Medical
- Dental
- Vision
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Everbetter wellness program
- Internal Mobility (84% of our managers are promoted within)
You are perfect for this role if you:
- Are fluent in English and Spanish
- Have a high school diploma or GED equivalent
- Possess an ability to connect with customers, and offer helpful solutions, with empathy
- Are excellent at listening, with both verbal and written communication skills
- Have basic PC navigation skills, including search engine experience, browser navigation, typing in URL’s, completing online forms, etc.
- Have an ability to work evening and weekend shifts
- Work well with a team or independently
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
Location Requirements:
Location Requirements: Must reside within driving distance of our Fort Smith, AR location. You will be working onsite at 4600 Towson Ave #275, Fort Smith, AR 72901.
Meet the recruiters and tell us your career goals! We’ll match you with the work that fits you.Please don't miss the great opportunity for our on-site interviews available Monday-Friday! EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 10 years
- 11 years
- 1 year
- 2 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
- No experience needed
- Under 1 year
Shift:
- 8 hour shift
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
$34k-42k (estimate)
01/13/2024
05/26/2024
The job skills required for Bilingual Customer Service Representative include Customer Service, Customer Support, Written Communication, Customer Satisfaction, Listening, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Representative positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Representative. You can explore the career advancement for a Bilingual Customer Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Bilingual Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Bilingual Customer Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Bilingual Customer Service Representative job description and responsibilities
Administering and receiving customer surveys on occasion.
01/04/2022: Bismarck, ND
Compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.
02/19/2022: Dayton, OH
Enrolling new customers, offering new products and services to existing customers.
12/29/2021: New Orleans, LA
A representative needs to build rapport with customers to secure sales or create a substantial client base.
01/07/2022: Providence, RI
Monitoring call and mail histories to ensure that all customers have been assisted.
02/11/2022: Fort Worth, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Bilingual Customer Service Representative jobs
Must have Qualities of a Stellar Customer Service problem solving Skills.
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Respond to customer service complaints before they happen.
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Minimum of one year customer service or related experience.
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They help customers with their queries and complaints.
02/13/2022: Wichita Falls, TX
Learn how to do research and provblem solving, and at the same time providing outstanding customer service.
02/24/2022: Salt Lake City, UT
Step 3: View the best colleges and universities for Bilingual Customer Service Representative.
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