Description

Title: SRP Entitlement Specialist

Unit: Admissions

Reports to: Director

Status: Full- time; Regular; Non-Exempt

Salary: $45,000

Location: Bronx Community Office, Bronx Criminal Court & LIC

Days/Hours: 35 hours a week – days will vary depending on program needs

Position Summary:

The Entitlement Specialist’s primary responsibility will be working with direct staff to assist in the securing government benefits for clients that are eligible to apply. The Entitlement Specialist (ES) will work in tandem with the Admissions Unit to ensure that all new participants of The Fortune Society are screened and assessed for entitlements eligibility and assisting with the application process when eligible clients wish to apply. The ES will work out of the SRP office and directly report to Directors onsite and Director in LIC.

 Duties and Responsibilities:

• Responsible for making sure that all participants are screened for entitlement eligibility;
• Assist clients in applying for entitlements through the various ways to apply, including reminder calls with respect to recertification and using existing technology/websites/apps to do so;
• Conduct follow-up for outcomes;
• Assist clients in obtaining documentation such as birth certificates, social security card or any document required for application processes;
• Provide individual counseling to participants around benefits-related issues; and or other issues that may arise;
• Submit weekly and monthly reports to supervisor;
• Ability to enter detailed information into The Fortune Society’s database, including conducting intake of clients as needed;
• Assist and coordinate with external providers that are affiliated with The Fortune Society for presentations and outreach services to clients;
• Attend trainings as required;
• Participate in and support advocacy efforts at The Fortune Society including being knowledgeable of all wrap-around services provided by The Fortune Society;
• Do this work in various locations of The Fortune Society;
• Perform additional duties as needed.

Qualifications

Qualifications:

• High School diploma required, some college preferred;
• Knowledge of entitlements in NYC with a focus on SNAP;
• Excellent writing and telephone skills;
• Excellent customer service skills;
• Excellent communication skills in various environments;
• Must be detailed oriented with excellent computer skills;
• Must be able to manage time effectively in a fast-pace environment;
• Strong commitment to working with the formerly incarcerated; and
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements - LIC offices, Harlem office, Bronx offices, various NYC communities, and possibly correctional facilities.

Physical Demands: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.