Title: Community Navigation Manager

Unit: Atlas Workforce Program

Salary: $72,000 to $78,000

Reports to: Program Director, Outreach

Status: Full Time; Regular, Exempt

Location: 502 East 163rd Street, Bronx, NY 10451

Days/Hours: Monday-Friday, 9am-5pm

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 54 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly-incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency just under $60 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and in depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 11,000 people a year. Our client population mirrors the incarcerated population in being approximately 85% male and over 90% people of color. Our program models are recognized, both nationally and internationally, for their quality and innovation.

Position Summary

Under the direction of Fortune, the Community Navigation Manager is responsible for the daily oversight and management of the Atlas Workforce outreach component, including the ongoing supervision of Community Navigators, informing strategies related to Workforce Pilot participants across the Initiative, and holding the team accountable for outcomes. The Community Navigation Manager works to gain the trust of the community and the highest-risk individuals provide linkages and robust accompaniment to prosocial alternatives, including activities, jobs, education, case management, and social services. As a member of a team, the Manager is responsible for supporting his/her staff as they focus on engaging the highest-risk individuals in the community.

Managers support their staff to ensure that outreach workers engage directly with identified and referred participants who have experienced high levels of trauma, are likely to be victims or perpetrators of violence, and, more importantly. Outreach includes frequent contact with participants through home visits, street-level engagement, relationship-building activities, and prison or jail visits.

The position requires strong understanding of the drivers of violence in the service community, including the histories, dynamics, and conflicts of individuals and groups. The candidate should have experience working with and engaging “high-risk” adults in structured leadership development activities, specifically engaging, and referring participants to transitional jobs and other related services.

Mission, Culture and Fit

The OM must embody the values and mission of the Fortune Society. This includes meeting our participants where they are, demonstrating our values through compassion and understanding; and affirming that none of us should be measured against the worst things we have done.

Attention to Detail

The OM must demonstrate competency todevelop systems and processes to organize and keep track of information or work progress; is routinely conscientious, thorough, accurate and reliable when performing and completing job tasks; and recognizes trends, detects inconsistencies, and determines essential details.

Collaboration

The OM must collaborate and coordinate with Outreach Workers to provide care and support to those who are in need of higher levels of supervision. Additionally, the (OM) will need to collaborate with external providers where individuals are receiving voluntary services to ensure coordinated care.

Essential Duties and Responsibilities:

• Supervise Community Navigators’ efforts in relentlessly engaging participants through consistent outreach efforts;
• Promote a trauma-informed approach, teaching outreach staff its significance and application;
• Model and instill high standards of professionalism and ethical conduct in the team;
• Facilitate positive, participant-driven interactions, emphasizing restorative practices;
• Supervise Community Navigators’ efforts to work hand in hand with the transitional job provider staff to support participants’ success in Atlas workforce;
• Provide mentoring to Community Navigators in their role of providing supportive case management to participants;
• Prepare and submit accurate and timely reports; manage data entry into relevant systems;
• Regularly review Community Navigators’ documentation (case notes, incident reports, etc.) to ensure information is entered in a timely and accurate fashion. Providing training and coaching to strengthen documentation-related skills as-needed;
• Conduct regular team meetings, supervise one-on-one sessions, and maintain open communication lines within the team and the broader community;
• Engage proactively with the community, strengthening ties with residents, businesses, and organization;
• Coordinate support sessions aimed at developing conflict resolution skills and positive behavior; and
• Ensure appropriate referrals for comprehensive support services.

Supervisory Responsibilities:

Directly oversee outreach staff; carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and engaging employees; addressing employee relations and resolving problems.

Qualifications:

• Bachelor's degree preferred, preferably in public health, human services, criminal justice, sociology or related field;
• Two or more years preferred of full-time management experience, in the field of outreach, substance use, mental health and/or criminal justice with clientele similar to that served by the program(s);
• A minimum of two years relevant work experience, preferably in a nonprofit social service setting;
• Some supervisory experience required;
• Skilled communicator who is able to liaise interdepartmentally as well as with community partners and stakeholders;
• Ability to work a flexible schedule;
• Proficiency in Microsoft Office and Excel;
• Valid Driver’s License required;
• Ability to work independently and on a team;
• Experience working with the community in the South Bronx, a plus;
• Experience and/or desire to work with a culturally diverse population;
• We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements: Travel throughout the Bronx is required.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.