Job Title Key Account Support Specialist eComm (Supply Chain) Location Garland, TX Other Location Description **Key Account Support Specialist eComm (Supply Chain)**

**Department:** Global Logistics & Supply Chain

**Manager:** Director, Global Logistics & Supply Chain

**FLSA Status:** Exempt

**Location:** Garland, TX

**OVERVIEW**

Fortress Building Products is seeking a Key Account Support Specialist to assist in ensuring excellent service and support to retail and dot com channels.

**OUR PURPOSE STATEMENT**

Lead Global Change in the Way People Build and Live

**OUR NICHE**

Innovative Building Solutions

**OUR CORE VALUES**

**Work Hard, Play Hard ** We seek passionate people. We take our work seriously and we take the enjoyment of our lives seriously.

**Positive, Can DO Attitude ** We are optimistic, we set challenging goals and we find a way to accomplish them. We approach challenges with the intention of finding solutions.

**Compete & Win As A TEAM ** We put the TEAM first. Our team is what makes our company great. We are a competitive group that like to win. We keep score.

**Innovate & Seek Continuous Improvement ** We believe it can always be better. We want better products and processes. We want to be better individuals. We want to be a better organization.

**We Are Respectful ** We respect fellow team members, our partners, ourselves and our company. We are known to be the good guys.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

* Monitor and update customer portals as required by partner compliance.

* Monitor 3rd Party portals for EDI data exchange, address and resolve errors with IT.

* Monitor inventory levels to support customer orders received.

* Partner with product development and marketing to appropriately plan for new item introductions.

* Communicate planned and actual order ship dates by customer required methods.

* Research order exceptions and any compliance deviations.

* Assist Sales and Demand Planning in gathering and analyzing POS data.

* Ensure that customer inquiries are acted upon immediately and results communicated to an acceptable level of closure.

* Partner with Order Management and Customer Care Teams to provide timely end user and store inquiries.

* Partner with IT department to develop, test, and launch new EDI requirements.

* Other tasks as assigned.

**SUPERVISORY RESPONSIBILITIES**

* None

**COMPETENCIES:** To perform the job successfully, an individual should demonstrate the following competencies:

***Adaptability *** Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

***Attention to Detail *** Demonstrates thoroughness in accomplishing a task through concern for all the areas involved; carefully monitors the details of own and others work to ensure accuracy and quality; plans and organizes time and resources efficiently; completes all work according to procedures and standards.

***Business Ethics *** Treats people with respect; keep commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

***Communications *** Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

***Cooperation *** Establishes and maintains effective relationships; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

***Customer Focus *** Identifies and prioritizes customer needs and recognizes constraints; responds promptly to customer needs; seeks to find out more about customers and provide a better product or service; adopts professional approach to customers; is reliable and delivers on promises.

***Dependability*** Follows instructions; responds to management direction; takes responsibility to own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternative plan.

***Problem Solving*** Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

***Professionalism *** Practices good hygiene and presents an appropriate professional appearance; understands how one is perceived by others; takes actions intended to have a position effect on others; makes a friendly impression on others by using good eye contact and using names whenever possible; develops and maintains positive working relationships and maintains a pleasant work attitude.

***Quality*** Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

***Use of Technology*** Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

**QUALIFICATIONS:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education/Experience/Additional Requirements**

* College degree preferred in Business, Accounting, Supply Chain, or related field

* Minimum of 2 to 5 years of experience in retail / big box account support

* Prior experience in support of Menards, The Home Depot, and like retailers a must

* Excellent analytical and problem-solving skills

* Proven ability to meet challenging deadlines and assist other team members on account related projects and presentations

* Excellent professional communication skills including verbal and written

* Excellent time management and multi-tasking skills

* Excellent computer and software skills including Microsoft Excel, Access, PowerPoint, Word, Outlook and ERP database and application use.

* Experience in portal software such as Partners, EDI support such as SPS Commerce, and ERP systems such as Microsoft Dynamics Great Plains a plus.

**Certificates/Licenses/Registrations**

None

**WORK ENVIRONMENT:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment.

**PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand; talk, hear, and use hands and fingers. Specific vision abilities required by this job include close vision requirements. Light to moderate lifting is required.

**ACKNOWLEDGEMENTS:** The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.????