A Field Operations Specialist at Fortis Surgical is focused on operational support of the sales team. This individual will work in conjunction with a designated team with responsibility for a defined territory. The Field Operations Specialist will serve as primary point of contact for the Operations team to ensure proper organization and management of inventory and instruments in the assigned territory. This position will also provide functional support such as set up and clean up, in effort to augment sales efforts and allow salesforce to focus on new and developing sales targets.

This position will be based in the Charlottesville area and report directly to the Team Lead of the territory, but take direction from the Inventory & Logistics Supervisor, located in Richmond.

Responsibilities:

• Serve as main point of contact for all communications with Inventory & Logistics for all inbound and outbound shipping needs. 
• Communicate effectively between the team and operations to ensure timeliness and clarity in writing, verbally, and data entry tasks.
• Ownership of organization and management of instruments and implants needed for surgical cases within the territory. 
• Responsible for assisting Sales Operations with audits, collection of purchase orders, and data entry into the inventory management system.
• Process all inventory orders on behalf of the team including restocks and loaners to meet timeline of team needs while maintaining the integrity of the operations processes. 
• Delivering instruments/implants to/from TM’s accounts in preparation for upcoming surgical cases or after the completion of surgical cases.
• Responsible for building and maintaining strong working relationships with purchasing personnel and central sterile.
• Develop knowledge and understanding of the products that Fortis sells/supports within the territory.
• Take an active role in providing the best customer service experience to internal and external customers.