The National Sales Training Manager is responsible for needs assessments, instructional design and development, launch, execution and management of training and skill development initiatives and curriculum, delivery and tracking of training programs to Fortegra’s external customers. Collaboration with Learning & Development, Marketing, Warranty Sales and Account Management Divisions, client contacts and associates is required.

Develops and delivers programs that support both customer onboarding and ongoing training needs across Fortegra’s Warranty (Consumer, Auto, Wireless) Insurance and Specialty programs. Developed programs will provide comprehensive soft-skills, product knowledge, sales-enablement, and compliant sales practices, utilizing a blend of delivery methods. This blended training approach should include a variety of methods such as individual, classroom, video, and web based (LMS) platforms. 

Gathers and provides qualitative and quantitative feedback and recommendations on the effectiveness of existing and new training. Works closely with internal management and subject matter experts (SMEs), as well as designated customer contacts. 

Maintains a working knowledge of Fortegra’s products and processes and support customer needs, including company and department guidelines, customer service standards and compliant sales practices.

Knowledge, utilization and proficiency of the following software and programs: Microsoft Office Suite of Outlook, PowerPoint, Word, Excel, InDesign, WebEx, among others, including LMS software.

• Develops, implements, and manages a continuous improvement program for assigned customers and/or product line programs. Course updates are driven by risk factors content, number of offerings, evaluation scores and evaluation comments. Collaborates with management, subject matter experts and training participants for content review and remediation. Assess training needs through surveys and interviews with customers, associates and managers.
• Support of Operations/Claims and Account Management Teams.
• Ensures consistency of content design features across assigned products. Enhances the learning environment and participant experience by recommending or incorporating the use of innovative design elements into training materials.
• Conducts pre and post training evaluations to ensure training effectiveness.
• Handles confidential and Fortegra intellectual property content ensuring proper handling, version control, change management and delivery.
• Engages management, subject matter experts, other Fortegra Departments (i.e., Marketing) and identified customers to assist with content development and review.
• Provides timely and relevant communications regarding updates and projects to all stakeholders.
• Continuous learning of new methods, software and other skills needed for success.
• Maintains a working knowledge of new programs, products and/or processes that have been implemented and identifies their impact on affected Fortegra Departments (i.e., Customer Service, Claims Administration).
• Deliver training to customers, managers and associates using a variety of instructional techniques.
• Review training materials from a variety of vendors and recommend appropriate materials.
• Monitor and evaluate results, assessing and adapting training effectiveness.
• Administratively monitor costs, schedules classes/training events, enrollment, and equipment set up.
• Travel up to, but not limited to 50-70% of the time. Candidates based out of all states are encouraged to apply. Must be located within 45 minutes of a international/domestic airport. 

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Qualifications 

• Bachelor’s degree or work equivalent.
• Minimum three years’ experience in curriculum development, design and delivery.
• Three years’ experience in insurance / warranty / customer service claims and or retail environment preferred.
• Minimum five years’ experience in a sales, training & development, or relationship building role such as account management.
• Professional training, instructional design, or facilitation certifications from organizations are preferred.
• Ability to conduct cost-benefit analysis and calculate training ROI.
• Strong communications skills including oral, written, presentation and active listening.
• Ability to lead cross-functional projects/ initiatives collaboratively and successfully through strong project management skills from start to finish.
• Ability to effectively observe behavior and provide specific, constructive coaching feedback that improves results.
• Demonstrated ability to work independently against a variety of objectives using time management skills to meet and exceed internal/ external customer expectations.
• Demonstrated ability to view problems, issues and needs from a customer’s perspective; incorporating creative problem-solving techniques to identify appropriate solutions.
• Experience and proficiency utilizing various learning management software and other training platforms.
• Strong command of Microsoft Office Suite, Excel, Power Point.
• Experience applying curriculum and instructional methodologies, and needs analysis to curriculum development projects with successful results.
• Strong time-management skills and proven experience prioritizing and balancing multiple, on-going projects.

Additional Information:

Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.