SUMMARY

The Banquet Worker performs a variety of functions in support of events and banquet functions held in the Shoshone Bannock Casino Hotel Event Center. Banquet Workers are responsible for the setup and breakdown of events per the specifications of a banquet event order (BEO). Banquet Workers will also provide exceptional customer service throughout the event process to ensure the highest standard of customer satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Assist with the complete setup and breakdown of event and banquet areas daily. This includes resetting room per the specifications outlined in the banquet event orders.

•Creating and setting up event decorations; including seasonal décor, placing signage, arranging floral decorations, hanging banners, and stringing lights.

•Verify identification and age requirements of customers for alcoholic beverages.

•Attends pre-function meetings and review all information pertinent to set-up and service of group.

•Prepares coffee, and stations with appropriate food and beverage items as stated in banquet event order.

•Remain, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

•Responsible for serving and catering to guests during event and banquet functions.

•Maintaining the cleanliness and organization of dining and banquet areas, hallways, storage, and service areas.

•Assists with inventory and care of banquet supplies such as linens, dishware, glassware, and flatware.

•Setting up the buffet table with dishware, silverware, linens, and other items as specified in banquet event order.

•Maintains high standards of personal appearance and grooming, which include wearing proper uniform when working.

• Demonstrates a high degree of approachability to guests and shows special recognition of frequent guests.

•Have TIPS certification in an attempt to limit problems and liability related to customers over drinking.

• Maintain a positive restaurant culture.

•Abides by all laws pertaining to service of alcoholic beverages to consumers including verifying identification of all purchasers of alcoholic beverages who appear to be underage.

•Banquet etiquette when setting tables for events.

•Notifies Banquet Captain immediately of found items if guest has left event.

•Assists with special and deep cleaning of Event Center or banquet areas as assigned by Banquet Captain or Banquet Manager.

•Follows company safety and security policies and procedures. Reports accidents, injuries and unsafe conditions.

•Replenish banquets buffet items to ensure consistency and freshness in presentation.

•Assembling dance floors, podiums, stages, pipe and drape, setting up buffets or bar, hanging ceiling treatment and chandeliers, moving and arranging tables, and chairs.

•Maintains the cleanliness of Event Center and banquet rooms in between events in the event of a possible site inspection. Includes sweeping floors, vacuuming, carpet cleaning, dusting, wiping down tables, picking up garbage, spot cleaning, etc.

•Ensures guest satisfaction throughout the meal service.

•Performs other duties including bartending, barback, bussing tables, cashiering, host, and assisting audio visual technicians and facilities technicians.

•Assisting in the transportation of food, beverages, and equipment to an off-premises event location.

•Performs related duties as assigned.

•Must comply, complete, and maintain all assigned online training programs before due dates.

•MUST MAINTAIN STRICT CONFIDENTIALITY OF ALL INFORMATION PROCESSED THROUGH THE DEPARTMENT INCLUDING RECORDS, REPORTS, DOCUMENTS, CONVERSATIONS, ETC. A breach of confidentiality will be subject to appropriate disciplinary action, up to and including termination from employment.

•Responsible for practicing safe work habits in the performance of the job.

•Duties and responsibilities will include other activities and areas as needed to carry out position functions.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•Must have exceptional customer service skills.

•Meets the minimum age to serve alcohol.

•Ability to multitask and remain calm under pressure.

•Ability to read and interpret documents such as safety rules, and procedural manuals.

•Maintains constant awareness of safety issues.

•Adhere to all standards to ensure guest satisfaction.

•Self-motivated with excellent organizational skills.

•Maintains constant awareness of services, promotions, and events offered by Shoshone-Bannock Casino Hotel.

•Must be able to work flexible shifts including days, nights, weekends, and holidays.

•Must be able to follow instructions and communicate effectively.

•Knowledge of POS system.

•Audiovisual services knowledge.

•Ability to work with other departments.

•Creative ability to decorate food tables/displays.

•Experience in operating bar and bartending equipment. (CO2 tank, Kegerator, etc.)

•Knowledge of cleaning chemicals and supplies.

•Familiarity with Material Safety Data Sheets.

•Ability to handle banquet, bar equipment, and machinery.

•Ability to work long hours.

•Scissor lift, forklift, Stageline 100 certified preferred.

•Knowledge of applicable laws and regulations when bartending.

•Knowledge of the Dram Shop Act and Bartenders’ responsibilities and rights under it.

•Knowledge of all Gaming and Beverage regulations and maintains required alcoholic beverage license.

•Ability to enforce company policies regarding the consumption of alcohol.

•Thorough knowledge of ABC regulations and requirements.

•Maintains knowledge of safety and emergency procedures and is aware of accident prevention policies. Reporting accidents, injuries, and unsafe work conditions to Banquet Captain or Banquet Manager.

EDUCATION AND/OR EXPERIENCE

(G7 - G8/S1-3 DOE)

•High School Diploma or GED required;

•One (1) year or more experience in the food industry, customer service, hospitality, or related field;

•or an equivalent combination of experience, education, and training.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

SAFETY REQUIREMENTS

Safety is a core value at Shoshone-Bannock Casino Hotel. The ability to work safely and prevent personal injury is a key job requirement in every position. Each employee is also expected to be committed to the safety of fellow employees and our customers and demonstrate that commitment through daily actions.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Employee requires the ability to write routine reports and correspondence. Employee requires the ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply commonsense, understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables. Must be able to communicate effectively in person, while on the phone, while using intercom/microphone, and in writing.

CERTIFICATES, LICENSE, AND REGISTRATIONS

•Must be able to submit supporting documents of education and training (High School Diploma, GED, Degree, and Certificates). if applicable.

•Must be able to obtain and maintain forklift, scissor lift, Stageline 100 certification.

•Must be able to obtain food handler certification, and become TIPS certified within the 90 days of employment.

•Must be able to pass a complete background investigation.

•Must be able to pass a drug/alcohol screening.

•Must be able to obtain and maintain in good standing a Driver’s License and qualify for Fleet Management coverage on company vehicles.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the position, the employee is regularly required to talk and hear. The employee is also regularly required to stand on a hard surface for long periods of time (minimum 6-10 hours), walk, sit, and use hands and fingers, handle or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb, or balance and stoop, kneel, crouch or crawl.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

•The employee must occasionally lift and/or move up to 50-75 pounds.

•The employee may be required to work in the heat and sun for periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a public work environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of the position, the employee is frequently exposed to moving mechanical parts and fumes, tobacco smoke, or airborne particles.

The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud.

This position is held to a high degree of confidentiality and will adhere to P.L. 93-579522 (a) and the Policy and Procedures of the Shoshone-Bannock Casino Hotel.

COMMENTS

The position requires excellent speaking ability while continuously providing excellent professional legendary guest service.

The position is held to a high degree of confidentiality and will adhere to all recognized employer’s confidentiality policy and procedures of the Shoshone-Bannock Casino Hotel Operation. Additionally, the hiring of personnel will be in accordance with the approved Shoshone-Bannock Casino Hotel Ordinance and policy.

If the applicant’s background, discloses any misrepresentation on the application form or information indicating that the individual is not suited for employment with the Shoshone-Bannock Casino Hotel, the applicant may be refused employment, or if already employed, may be terminated.

Background investigation results provide conviction history which disqualifies the applicant from consideration for sensitive positions (i.e., an offense related to gambling, fraud, misrepresentation, deception, theft, dishonesty, moral turpitude, drug related activity, felonies within the past 10 years).

All interested individuals should submit an application to the Shoshone-Bannock Casino Hotel Human Resource Office. Applications are available at said office located within the premises of the Human Resource Office located at the old Casino property.