3 Contact Center Associate Jobs in Liberty, NC
FORT BRAGG FEDERAL CREDIT UNION is Hiring a Contact Center Associate Near Liberty, NC
Highly competitive compensation package offered
Stay Bonus offered for select positions.
Working within the Contact Center, provides internal and external member service to all levels of present and potential members in regard to deposit, investments products and services along with other account services offered by the Credit Union. Matches product solutions to member needs and makes recommendations as appropriate. Actively participates in successfully achieving Credit Union goals and assisting members with their transactions.
Primary Duties and Responsibilities:
- Interviews and interacts with members and potential members via phone, e-mail and other electronic platforms as appropriate regarding all Credit Union services, member eligibility, benefits and responsibilities.
- Uncovers member needs and provides solutions by offering Credit Union products and services on all deposit products and responds to questions and provides basic information and referrals for potential loan products or solutions.
- Complies with Key Performance indicators, metrics and standards such as adherence to schedule, average handle time, average speed of answer, quality scores and others as determined by management.
- Participate in meeting the goals and objectives set by the Board of Directors and Management as well as meeting departmental goals.
- Troubleshoots and fields questions and/or problems that members may be having, provides instruction for on-line banking and other ancillary services in a timely and efficient manner.
- Required to be completely familiar with and maintain detailed knowledge of the products and services offered by the Credit Union.
- Assists members with updates to accounts (address changes, name changes) following proper security vetting procedures.
- Must have a working knowledge of the overall Credit Union operations computer system and usage.
- Assists members in the reconciliation of their accounts, issues stop payment notices, and other exception items. Monitors overdraft reports and determines if overdrawn accounts can be collected. Makes necessary transfers from accounts.
- Responsible for following all Credit Union policies and procedures and maintaining proper security over member information and transactional activity.
- Must be able to cross sell all CU products and services to our members in order to increase overall product penetration.
- On an as needed basis may participate in offsite business functions as a representative of the Credit Union.
- Balance, verify and review various accounts, reports and systems as assigned by management.
- Routinely conduct outbound calls to members and non-members in an effort to acquire new business.
- Performs other duties as assigned by management.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma.
- On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training.
- 1-3 years member service and/or Contact center experience.
Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Special Skills and Abilities:
- Must have the ability to communicate effectively with members through electronic means (email, internet chat, etc.) and by telephone and must project a positive, professional and cooperative approach when interacting with members.
- Must have good verbal and written communication skills, listening skills, problem analysis and solving skills and participate and promote a team environment.
- Must have basic knowledge regarding loan guidelines, procedures, and policies to effectively refer applicants to a Specialist and/or the Loan Center.
- Must be willing to “reach out” and call members to solicit new accounts and loan business.
- May be assigned to work at any branch location including One Stop/Personnel Services Center at Fort Bragg.
- Ability to work with a variety of software applications.
- Specifications may be waived at the discretion of Credit Union Management.
- The need for physical stamina is low to moderate.
Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Fort Liberty Federal Credit Union believes the essential functions of the job are included in this description. Management has discretion to add or modify duties of the job and to designate other functions as essential at any time.
Job Summary
Full Time
Banking
$32k-43k (estimate)
07/23/2023
05/29/2024
fortbraggfcu.org
FAYETTEVILLE, NC
50 - 100
1960
$10M - $50M
Banking
Related Companies
The job skills required for Contact Center Associate include Products and Services, Listening, Written Communication, Building Relationships, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Associate positions, which can be used as a reference in future career path planning. As a Contact Center Associate, it can be promoted into senior positions as a Contact Center Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Associate. You can explore the career advancement for a Contact Center Associate below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
