Overview

Fort Bend County is ranked as one of the fastest growing counties in the nation. We have capitalized on not only the creed of our location, but on the "quality of life" for our families to call home. Our employees are the key to our success and the heartbeat of our foundation. The diversity and inclusivity of our community is our strength and at the forefront of a workplace environment welcoming to all. Live Here! Work Here!

JOB SUMMARY:

Serve as a liaison and provide daily support, as needed, between the Operations Manager and other groups within the department concerning coordination of reports, projects, meetings and various deadlines. Creates, monitors, and maintains records and reports for the department including but not limited to federal, state, and county documents, internal meetings, report listings and interlocal and revenue listings. Participates in planning of programs, policies or objectives for own work group and department. Provides department-wide support as needed in the absence of others.

Responsibilities

• Liaison between the Operations Manager and other groups within the department for reports, projects, meetings and various deadlines.
• Handles incoming calls for complaints/compliments; Audits submissions and ensures all necessary information has been recorded in SharePoint.
• Researches, investigates, collects necessary documentation and information regarding Operations complaints; Returns customer calls to describe findings and ensures customer complaints and compliments are closed promptly.
• Responsible for creating and maintaining a compliment/complaint report for Monthly Business Meetings.
• Create presentation materials at the direction of the Operations Manager for Monthly Business Meetings.
• Collect and track as required Contractor Operations metrics.
• Responsible for maintaining the department email box; responds to emails in a timely manner and/or forwards the email to the appropriate staff member; and responsible for sending mass emails to client database as needed.
• Prepare and mail new Client Welcome Packets. Maintains Department’s frequent contacts and the Fort Bend Transit customer database.
• Provide backup reservation call support when needed.
• Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers.

Qualifications

• High School Diploma/GED; College Degree preferred.
• 3 years of job related experience, transit experience preferred.
• Strong customer service and computer skills.
• Strong verbal and written communication.
• Strong math and/or accounting background.
• Strong interpersonal skills and the ability to deal effectively with the public, other employees and elected officials.
• Valid Driver's License.
• Bilingual English/Spanish preferred, but not required.

SALARY RANGE: $19.71 - $24.63 hourly based on qualifications

CLOSING DATE: Upon filling both positions

All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits.

Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification.

For more information on Fort Bend County's Title VI / Nondiscrimination Statement, visit www.fbctx.gov/comply

To be considered for employment, all interested candidates must complete the required Fort Bend County online employment application located at www.fortbendcounty.jobs

Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation.