Forma Gym is seeking a professional specializing in Hospitality and Service for our Front Desk Manager position. The position will be based in Walnut Creek. As our Front Desk Manager, you will join a team of fitness professionals and coach your Front Desk team to engage and enhance the lives of our team members and club members. At our Front Desk, we're not simply checking in members, we're the face of the company and we get to welcome our members to the best part of their day. Our Front Desk Manager must participate in an active lifestyle and immerse themselves in all of the offerings of the club(classes, personal training, spa, etc). The number one priority and responsibility is to build lasting relationships with your team, prospective members, and active members to create life long memberships.
HOSPITALITY AND SERVICE SUPERSTARS ONLY - PLEASE DO NOT APPLY UNLESS YOU ARE A SUPERSTAR AND CAN PROVE IT.

• Complimentary club membership
• Discounted membership for family members
• Free on-site child care
• Discounts on services and products

Job responsibilities include but are not limited to the following:

• Hire, Develop and maintain a team that fosters a welcoming, friendly, and positive environment for our team, members, and guests
• Live and breathe Forma's core values and lead by example, you are developing the future leaders of Forma Gym
• Your team is the hub of information and you're expected to have comprehensive knowledge of all departments
• Communicate and practice exceptional customer service and hospitality standards
• Meet with all team members on a regular basis and continue to train and develop team
• Manage all team members schedule and ensure coverage when needed
• Engage in community outreach and participate in community events
• Practice a clean and safe environment for team and members
• Work directly with the sales team to increase new member sign ups
• High level multi-tasking in a high volume environment
• Ability to hold others and yourself accountable during day to day task
• Greeting and assisting members
• Proficient with Microsoft Office Products and Google Products
• Superior organizational, analytical and problem-solving skills
• Oversee Cashier operations
• Oversee cafe inventory, procedures, and quality assurance
• Assist with special events

Requirements:

• Must have minimum three years of customer service experience.
• Must possess, or acquire upon hiring, valid CPR certification.
• Must have excellent communication skills, positive energy, and time management skill.
• Must be available full time.