Location: Bedford Park, IL

Hours: Monday-Friday (7am-3:30pm)

Pay Structure: $65,000.00 base Commission on Service

Company Overview: Forklift Exchange, Inc. is a family-owned company with over 40 years of experience in the wholesale of material handling equipment and high-capacity forklifts. With divisions such as Hoistlift of Florida and Specialized Lift Services, we buy and sell used material handling forklifts, marina boat lifts, and construction equipment nationwide. Our expertise includes brands like Hoist, Toyota, JMG, Taylor, and more. Operating from Bedford Park, IL, and Fort Myers, FL, we are committed to providing excellent service and support to our customers.

Position Summary: This position is vital in supporting the service department and billing operations. They are responsible for customer and warranty billing, managing accounts payable, and coordinating with various departments within the organization. This position requires excellent communication skills, strong organizational abilities, and a customer-oriented mindset.

Key Responsibilities:

- *MUST* have well-rounded knowledge of heavy-duty machinery, mainly forklifts, to understand what parts and services are required for regular PMs and maintenance issues.

- Serve as the primary point of contact for customers, gathering feedback and expectations via phone, email, or face-to-face interactions.

- Provide quotes, develop claims, and update customers on repair work status.

- Handle payment methods and invoicing for customer payments and warranty processing.- Coordinate with procurement to order necessary materials for repairs.

- Assist in scheduling repairs and communicate daily with the Service Manager.

- Build and maintain positive customer relationships through follow-ups and check-ups on past services.

- Field service calls and emails regarding repairs, including emergency repairs.

- Review repair orders for accuracy before billing, ensuring labor hours and materials are accounted for.

- Submit warranty claims, track warrantable parts, and address warranty-related inquiries promptly.

- Generate purchase orders for Road Technicians and assist with other Service Advisor tasks as needed.

Position Requirements:

- 2-10 years of related experience, including basic knowledge of warehouse operations.

- Bachelor's degree preferred for the Service Writer position.

- Strong team player with excellent organizational and communication skills.

- Self-motivated with the ability to work independently and maintain high-quality standards.

- Mechanical aptitude and a commitment to excellent customer service.

- Ability to work in a dynamic environment with exposure to heavy machinery demonstrations and minimal hazards.

Application Process:

If you are interested in joining our team and have the qualifications outlined above, please submit your resume. We look forward to welcoming new members to our growing Forklift Exchange, Inc team.

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• No weekends

Shift:

• 8 hour shift
• Day shift
• No nights

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Chicago, IL 60638 (Required)

Work Location: In person