Forever Friends Pet Cremation and Memorialization

Operations Specialist

At Forever Friends, we believe every pet should be treated with dignity and respect. And everything we do supports that belief.

Pet owners & veterinarians alike appreciate our different approach to pet cremation & memorialization. And we are looking for quality, like-minded people to join our growing team.

We are currently seeking an operations specialist.

This is a perfect opportunity for someone looking for meaningful, rewarding work with flexible hours!

This position handles the following primary functions:

• Performing cremations per family wishes and company policy.
• Transferring pets from the place of death to Forever Friends and returning memorial packages from Forever Friends to private residences.
• Assisting in our quality control process to ensure 100% accuracy in our products and services.
• Engraving Urns.
• Misc tasks to ensure operations flow smoothly

Detailed Job Functions

• Demonstrate our core values of respect, transparency, service excellence, and accountability.
• Show exceptional care and respect for every pet in our care & family we serve
• Receive and release remains into and out of our care and ensure all documentation is complete
• Complete all required documentation with respect to the cremation process and equipment maintenance
• Operate & maintain cremation equipment
• Placing remains in the cremation unit, removing them from the cremation unit, processing remains, and transferring them into the urn or container of clients’ choice
• maintaining appropriate chain of custody documentation, ensuring accurate identification and tracking of remains while in company custody
• Complete all documentation & records thoroughly and accurately in computer software and/or on paper
• Ensure the work area is tidy, clean, and organized at all times
• Respond to initial calls for service by transferring deceased pets from residences and veterinary clinics and returning remains & memorial products to clinics and client homes.
• Follow safety protocols
• Follow all codes of conduct as set forth by the company
• Meet all deadlines
• Exceed customer expectations by providing excellent customer service
• Participate in staff meetings and offer suggestions to improve family satisfaction, product and service offerings, and profitability of the company
• Additional duties as assigned

Qualifications

• High school diploma or equivalent
• Good driving record and valid current driver’s license
• Excellent communication skills
• Exceptional level of compassion and integrity
• Problem-solving skills
• Ability to multitask and set priorities
• Detail-oriented
• Professional and team player
• Self-Motivated

Work Environment

• Exposure to hot surfaces
• Above-average noise level
• Driving throughout Columbus metro area
• Exposure to conditions associated with deceased pet remains

Knowledge, Skills, and Abilities

• Ability to show respect and sensitivity toward client families
• Must operate equipment in a safe and careful manner
• Ability to lift 70 pounds unassisted
• Able to read a tape measure
• Ability to work at a steady pace, while maintaining quality

Job Type:

• Full Time

Pay:

• $17.00 / hour
• Schedule:
• Tuesday-Friday 4pm - 2am
• Valid Driver's License

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Work Location: In person