Location: Lawrenceville (working on-site)

Our established client located in Northeast Metro Atlanta is a forward thinking and dynamic organization dedicated to serving the public sector is looking for a IT Systems Analyst III to join their team for a long-term contract opportunity. They have made it to the list of Atlanta's Healthiest Employer of 2023 as well as the Top 100 Healthiest Workplaces in America!

The IT Systems Analyst II creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude. The IT Systems Analyst Ill serves as a Tier 1 desk-side support to internal customers.

*This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.

Contract Duration: 6 Months

Required Skills & Experience

• 3 years of experience working in a Desktop Support or laptop configuration and deployments.
• 3 years of troubleshooting / fixing Windows 10
• 3 years of Microsoft 365 Apps for Business deployments:
• 2 years of customer service experience (Deskside support)
• Must be reliable and consistent in job performance
• Must have an understanding and working knowledge of ITIL
• Must have strong critical thinking skills, customer service, and a can-do attitude
• Must have strong written and verbal communication skills
• Vital in identifying, researching, and resolving complex technical issues
• Proficiency in resolving end-user software application, PC, and web browser errors
• A College degree in a technical subject such as Information Technology or equivalent experience.
• Certifications: CompTIAA