Position Overview:

This role performs data/content digital production work when migrating data from a new school district client to one of the Destiny products. The responsibilities include data receiving and auditing, repair and processing, quality review, delivery/deployment, and maintenance using advanced data proficiency and experience. Organizes incoming new school district data into manageable jobs for conversion to the Follett Destiny product platform. Works on all levels of types of data assignments from routine to complex and ensures attention to detail for all new clients. As a subject matter expert, can identify and instruct on alternative approaches to the work when encountering abnormal conditions in data. They can deviate from standard processes to address problem situations when warranted. Work results are required to meet defined quality standards according to defined schedules or standard turn-around times.

Job Duties:

Data Services

Participate in the daily production operations activity within assigned workflow areas

• Analyzes and interprets school district data to glean insights and recommends appropriate Data Services needs and solutions to Implementation team/Sales/Customers
• Monitors, evaluates, and assesses the complexity of incoming data sets from school districts and reports on the results
• Collaborates with Sales/Project Management/Implementation Team to review data conversion needs, timeline, and mapping schema.
• Converts & manipulates data from a variety of proprietary school district software vendors/systems into a Destiny product platform.
• Monitors and tracks work progress on assigned cases through Salesforce to ensure project deadlines are met; discusses job priorities with sales and implementation teams.
• Creates reports for school district customers/sales based on requirements to provide the best possible outcome during implementation. Works closely with customers/sales to gather report requirements and ensure proper testing validation.
• Serves as the subject matter expert for data, supporting and assisting team members with knowledge, experience, and process standards as required.

Process improvement measures for assigned workflow areas

• Identify opportunities to improve operational efficiencies and work product quality. Form and present improvement ideas to the Manager/Supervisor for consideration.
• Participate in planning and on schedule completion of approved prioritized improvement initiatives as assigned.

Operational workflow and system design activities

• Contribute to operational workflow and system design activities as the subject matter expert for the assigned workflow areas.
• Participate in test plan development and testing the function of newly produced and updated production tools and software systems
• Participate in walkthroughs and testing new and updated operational workflows and processes
• Uses defined operational tools and software systems, following defined operational workflow and processes to produce work products that meet defined quality standards according to defined schedules or standard turn-around times.

Staff Training and Mentoring:

• Provide basic day to day operational mentoring and coaching to new implementation team roles or sales associates as needed.
• May function as an informal lead in more complex workflows or on special projects.

Qualifications:

• Strong interpersonal and relationship-building skills, with the ability to communicate up, down and across levels of the organization.
• Highly self-motivated, self-directed, and attentive to detail.
• Strong working knowledge of these systems: Destiny, Salesforce, Titlewave, One-Span & Oracle.
• Moderate to advanced technical skills with: CSV, MS-Excel, MS-Access, MS-Word, RIC, Writing Regular Expressions, Create/Update Batches and Perl. Proficiency in any or all the following specification standards: MARC21, AACR2, LCRI & Dewey Decimal classifications, LC Subject & Names Authorities, SEARS Subjects, RDA, PDF, HTML, XML, txt, dbt
• 3 years of experience
• Bachelor's degree or equivalent

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

As an Equal Opportunity Employer, we are committed to providing reasonable accommodations to job applicants with disabilities. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email or phone.

Email: Send request fsshr@follettlearning.com

Phone: Request assistance by calling 877-777-6166 ext 45131

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